fix problems on BVG Jelbi [iphone]

—— Run into issues on BVG Jelbi? Get help pending when official support gets back to you!

BVG Jelbi: Mobility in Berlin

Info:

company: Berliner Verkehrsbetriebe (BVG) - AöR

: https://www.jelbi.de/

: www.jelbi.de

Chat with our AI-based BVG Jelbi Support

🛠️ Common BVG Jelbi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ID verification only accepts EU passports or ID cards

Fix: If you are a non-EU citizen, consider using a valid EU passport or ID card from a friend or family member for the verification process. Ensu... ⇲

Credit card validation issues

Fix: Ensure that your credit card details are entered correctly, including the card number, expiration date, and CVV. Double-check for any typos... ⇲

Payments issue

High fares

Fix: Consider using alternative transportation options available in the app, such as carpooling or shared rides, which may offer lower fares comp... ⇲

Cannot add international address or credit card

Fix: If you are unable to add an international address, try using a local address format that matches the app's requirements. You can also check... ⇲

Payment processing failures

Fix: Check your internet connection and ensure it is stable. If the connection is weak, try again when you have a better signal. OR Verify tha... ⇲

BVG Jelbi does not accept American Express or MasterCard

Fix: If you have a Visa card or another accepted payment method, consider using that instead for your transactions within the app. OR Look for... ⇲

Registration issue

Slow and inefficient registration process

Fix: Ensure you have a stable internet connection while registering. A weak connection can cause delays. Try switching to Wi-Fi if you are using... ⇲

Support issue

Limited support for non-EU citizens

Fix: Check the app's FAQ or help section for any specific guidelines or workarounds for non-EU citizens. There may be alternative methods for acc... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.1%

Bad experience

8.6%

Neutral

1.2%

~ from our NLP analysis of 81 combined software ratings.

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Private Data BVG Jelbi collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data