fix problems on BVG Fahrinfo [iphone]

—— Run into issues on BVG Fahrinfo? Get help pending when official support gets back to you!

BVG Fahrinfo: Routes & Tickets

Info:

company: Berliner Verkehrsbetriebe (BVG) - AöR

: http://www.bvg.de/en/Servicepages/Contact

: www.bvg.de

Chat with our AI-based BVG Fahrinfo Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Requires frequent sign-ins

Fix: 1. Enable 'Remember Me': When signing in, check if there is an option to stay signed in or remember your credentials. 2. Update App Setting... »»

91% of users had this problem

App crashes frequently

Fix: 1. Update the App: Ensure that you have the latest version of the BVG Fahrinfo app. Go to the App Store, search for the app, and check if an... »»

Downloads issue

ICS file download issues

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... »»

Updates issue

Poor live status updates for trains and buses

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that BVG Fahrinfo has permission to access your locatio... »»

Loss of favorite addresses after update

Fix: 1. Check for Backup: If you have iCloud enabled, check if your favorites are backed up. Go to Settings > [Your Name] > iCloud and see if the... »»

Bugs issue

Inaccurate pathfinding algorithm

Fix: 1. Double-check Input: Ensure that you are entering the correct starting point and destination. Sometimes, minor typos can lead to incorrect... »»

Ridiculously buggy purchase functions

Fix: 1. Clear App Cache: As mentioned earlier, clearing the app cache can help resolve bugs. Offload the app and reinstall it. 2. Try Different... »»

Battery issue

GPS mapping drains battery

Fix: 1. Limit Background App Refresh: Go to Settings > General > Background App Refresh and turn it off for BVG Fahrinfo to save battery. 2. Use... »»

Payments issue

Cannot buy tickets outside EU

Fix: 1. Use Alternative Payment Methods: If you have a payment method that is accepted within the EU, consider using that. 2. Purchase Tickets B... »»

Storage issue

Tickets not stored locally

Fix: 1. Check App Settings: Go to the app settings and look for options related to ticket storage. Ensure that local storage is enabled if availa... »»

UI issue

New UI is confusing

Fix: 1. Explore the App: Spend some time exploring the new UI. Familiarize yourself with the layout and features. 2. Look for Tutorials: Check i... »»

App shows as a white square

Fix: 1. Restart the App: Close the app completely and restart it. Swipe up from the bottom of the screen (or double-click the home button) to see... »»

Privacy issue

Cannot store personal information

Fix: 1. Check App Permissions: Go to Settings > Privacy and ensure that BVG Fahrinfo has the necessary permissions to access your contacts or oth... »»

Compatibility issue

Museum tickets not accepted

Fix: 1. Verify Ticket Type: Ensure that the tickets you are trying to use are indeed valid for the museum you are visiting. Check the museum's we... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

72.5%

Bad experience

24.6%

Neutral

2.9%

~ from our NLP analysis of 138 combined software ratings.

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Private Data BVG Fahrinfo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Diagnostics
- Other Data