fix problems on NYT Audio [iphone]

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—— Run into issues on NYT Audio? Get help pending when official support gets back to you!

NYT Audio
Info:
company: The New York Times Company
: https://help.nytimes.com/hc/en-us/articles/13103811291540-Audio-App-for-iOS
: www.nytimes.com
Chat with our AI-based NYT Audio Support
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Slow issue

Performance issues and slow response

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance by removing temporary files that may be... ⇲

Delayed response when interacting with the app

Fix: Close any other apps running in the background to free up resources. This can help improve the responsiveness of NYT Audio. OR Check your... ⇲
 
UI issue

Queue management is unintuitive

Fix: Take some time to read through the app's help section or user guide, if available. Understanding how the queue is intended to work can help... ⇲

Inability to delete currently playing article

Fix: Look for a 'Now Playing' or 'Currently Playing' section in the app. There may be an option to swipe left or tap an 'X' to remove the article... ⇲

No accessible listening history

Fix: Check the app settings for a 'History' or 'Recently Played' section. Some apps have this feature hidden in the settings or profile area. O... ⇲
 
Ads issue

Ads present in content despite subscription

Fix: Log out of your account and log back in. Sometimes, refreshing your account status can resolve issues with ads appearing in content you’ve p... ⇲
 
Customization issue

No option to filter stories by date or publication

Fix: Use the search function to look for specific dates or publications. You can enter keywords related to the date or publication to find releva... ⇲

No option to favorite episodes

Fix: Check the app settings to see if there is a feature to bookmark or save articles for later. This may be located in a profile or library sect... ⇲
 
Audio issue

AI voices used for narration

Fix: Explore the app settings to see if there are options to change the voice settings. Some apps allow you to select different voices or adjust... ⇲

Inconsistent playback and queue issues

Fix: Try resetting the app by closing it completely and reopening it. This can often resolve temporary playback issues. OR Check for any updat... ⇲
 
Crashes issue

NYT Audio freezes and crashes after iOS updates

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for NYT Audio, and check for updates that may fix compatib... ⇲
 
Compatibility issue

Not iPad compatible

Fix: If you have an iPhone, consider using the iPhone version on your iPad in compatibility mode. This may not provide the best experience but ca... ⇲
 
Content issue

Lack of diverse publications

Fix: Explore the app's settings to see if there are options to add or subscribe to additional publications. Some apps allow users to customize th... ⇲
 
Search issue

Difficult to find specific content

Fix: Utilize the search feature effectively by using specific keywords or phrases related to the content you are looking for. This can help narro... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.7%

Bad experience
3.2%

Neutral
2.1%

~ from our NLP analysis of 19,548 combined software ratings.

 Switch to these Alternatives:
The Atlantic Magazine
Washington Post
NPR
The Boston Globe
POLITICO
The New Yorker
C-SPAN Now
MSNBC: Watch Live & Analysis
WSJ Print Edition
Substack

 Private Data NYT Audio collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Audio - Monthly : $4.99 New York Times Audio
  2. All Access - Monthly: $24.99 Unlimited access to all of the Times
  3. All Access - Monthly: $24.99 Unlimited access to all of the Times
  4. Audio - All Access - Monthly: $5.99 Full access to Audio and all of the Times
  5. Audio - All Access - Monthly: $24.99 Full access to Audio and all of the Times
  6. Audio - Annual : $59.99 New York Times Audio
  7. All Access - Monthly: $24.99 Unlimited access to all of the Times