fix problems on VIA Go [iphone]

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—— Run into issues on VIA Go? Get help pending when official support gets back to you!

VIA goMobile+
Info:
company: VIA Metropolitan Transit
: https://www.viainfo.net/contact/
: www.viainfo.net
Chat with our AI-based VIA go Support
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Account issue

Password reset link invalid

Fix: Ensure that you are checking the correct email account for the password reset link. Sometimes, it may go to your spam or junk folder. OR... ⇲
 
Login issue

Login issues with correct password

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is off and that there are no extra spaces before... ⇲
 
Registration issue

Complicated account creation process

Fix: Take your time to fill out each field carefully. If the app has specific requirements for passwords or usernames, make sure to follow them c... ⇲
 
Bugs issue

VIA go is buggy and slow

Fix: Close any other apps running in the background to free up memory. This can help improve the performance of VIA goMobile+. OR Regularly cl... ⇲

Frequent error alerts

Fix: Check for app updates in the App Store. Developers often release patches to fix known issues that may be causing error alerts. OR If the... ⇲
 
Payments issue

Forced to purchase weekly or monthly passes

Fix: Review the app's pricing structure to see if there are any one-time purchase options available. Sometimes, apps offer different tiers of ser... ⇲

No support for PayPal transactions

Fix: Consider linking a credit or debit card to your account as an alternative payment method if PayPal is not supported. OR Check the app's p... ⇲

Card payment issues

Fix: Ensure that your card details are entered correctly, including the card number, expiration date, and CVV code. Double-check for any typos.... ⇲
 
Syncing issue

Inability to import stored tickets

Fix: Check if the app supports the format of the stored tickets you are trying to import. If not, you may need to convert them to a compatible fo... ⇲
 
UI issue

Navigation difficulties

Fix: Familiarize yourself with the app's interface by exploring the navigation options in the settings or help section. This can help you underst... ⇲
 
Updates issue

Outdated app causing missed bus routes

Fix: Regularly check for updates in the App Store and install them to ensure you have the latest version of the app, which may include important... ⇲
 
Network issue

Inconsistent bus times

Fix: Check the app's settings to see if there are options to refresh or update bus schedules manually. This can help ensure you have the latest i... ⇲
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 what users are saying
Bad experience
53.4%

Good experience
34.5%

Neutral
12.1%

~ from our NLP analysis of 58 combined software ratings.

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Via — smarter mobility.

 Private Data VIA go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics