fix problems on Saris Utility [iphone]

—— Run into issues on Saris Utility? Get help pending when official support gets back to you!

Saris Utility

Info:

company: Saris, Inc.

: https://www.saris.com

Chat with our AI-based Saris Utility Support

🛠️ Common Saris Utility Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Saris Utility loses connection during rides

Fix: Ensure that your iPhone's Bluetooth is turned on and that the Saris Utility app has permission to use Bluetooth. Go to Settings > Bluetooth... ⇲

Saris Utility does not connect to cadence/speed sensor

Fix: Make sure the cadence/speed sensor is properly installed and powered on. Check the battery level of the sensor and replace it if necessary.... ⇲

Loading issue

Calibration attempts fail and hang

Fix: Ensure that you are following the calibration instructions precisely. Make sure the trainer is properly set up and that you are using the co... ⇲

UI issue

Slide bar functionality is confusing

Fix: Take some time to familiarize yourself with the slide bar functionality by reviewing the user manual or any available tutorials. Understandi... ⇲

Small text during calibration is hard to read

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and increase the text size or enable bold text to m... ⇲

Current and target watts numbers disappear from screen

Fix: Try restarting the app to see if the numbers reappear. Sometimes, a simple restart can resolve display issues. OR If the issue persists,... ⇲

Bugs issue

ERG mode cannot keep up with cadence and watts

Fix: Check your trainer's firmware version and ensure it is up to date. Sometimes, performance issues in ERG mode can be resolved with a firmware... ⇲

Saris Utility resets to 50 watts on reopening

Fix: Check the app settings to see if there is an option to save your last used wattage. If not, you may need to manually set your desired wattag... ⇲

Watts are too low after calibration

Fix: Recheck the calibration process to ensure that you followed all steps correctly. Sometimes, missing a step can lead to inaccurate watt readi... ⇲

Saris Utility jumps to settings on opening

Fix: Check for any updates to the Saris Utility app in the App Store. Sometimes, bugs are fixed in newer versions, so keeping the app updated can... ⇲

Frequent need to recalibrate

Fix: Ensure that you are following the recommended calibration schedule as outlined in the user manual. Frequent recalibration may indicate that... ⇲

Updates issue

Watts output changes after firmware update

Fix: After a firmware update, recalibrate your trainer to ensure that the new settings are applied correctly. Follow the calibration process in t... ⇲

ERG mode disappears after update

Fix: Check the app settings to see if ERG mode needs to be re-enabled after the update. Sometimes, updates can reset certain features. OR If E... ⇲

Saris Utility cannot select trainer after update

Fix: Try restarting the app and your iPhone to refresh the connection. This can often resolve issues with device selection. OR If the problem... ⇲

Slow issue

Lag time between resistance increase and actual change

Fix: Ensure that your iPhone and trainer are both updated to the latest firmware and software versions. Lag can sometimes be caused by outdated s... ⇲

Network issue

Inability to maintain stable Bluetooth pairings

Fix: Remove any unnecessary Bluetooth devices from your iPhone to reduce interference. Go to Settings > Bluetooth and disconnect devices that you... ⇲

Auto connects to duplicate unknown device

Fix: Go to your iPhone's Bluetooth settings and remove any duplicate or unknown devices from the list. This can help prevent the app from connect... ⇲

Freezing issue

Firmware update process freezes

Fix: Ensure that your iPhone has a stable internet connection during the firmware update process. A weak connection can cause the update to freez... ⇲