fix problems on AT&T Personal Cloud [iphone]

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—— Run into issues on AT&T Personal Cloud? Get help pending when official support gets back to you!

AT&T Personal Cloud
Info:
company: AT&T Services, Inc.
: https://personalcloud.att.com/web/app/public#/faq
: www.att.com
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Uploads issue

Photos not uploading despite sufficient storage

Fix: 1. Check your internet connection to ensure it is stable. 2. Open the app and navigate to the 'Photos' section. 3. Ensure that the upload se... ⇲
 
Crashes issue

AT&T Personal Cloud crashes when accessing cloud

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. If the app continues to crash, un... ⇲
 
Network issue

Link to access cloud is broken

Fix: 1. Check your internet connection to ensure it is stable. 2. Try accessing the cloud through the app instead of a web browser. If the link i... ⇲

Invalid link error in web browser

Fix: 1. Ensure that the link you are trying to access is correct. Double-check for any typos. 2. Clear your browser's cache and cookies, then try... ⇲
 
Account issue

Inconsistent performance between prepaid and postpaid accounts

Fix: 1. Check if there are any specific settings or limitations for your account type in the app. Go to Settings > Account and review your accoun... ⇲

AT&T Personal Cloud fails to differentiate between multiple accounts

Fix: 1. Log out of all accounts and log back in to the desired account. 2. Check if there is an option in the app settings to manage multiple acc... ⇲
 
Messages issue

Chat feature in app does not work

Fix: 1. Ensure that you have a stable internet connection. 2. Restart the app and try accessing the chat feature again. If it still does not work... ⇲
 
Compatibility issue

Limited features compared to other cloud services

Fix: 1. Familiarize yourself with the features available in the app by checking the settings and help sections. 2. If certain features are missin... ⇲
 
Login issue

AT&T Personal Cloud refreshes without logging in

Fix: 1. Check your app settings to see if there is an option to stay logged in. 2. If the app continues to refresh, try uninstalling and reinstal... ⇲

Frequent re-sign ins required

Fix: 1. Check your app settings for any options related to session timeouts or stay logged in features. 2. If the app continues to log you out, c... ⇲
 
Data Loss issue

Data loss due to app failure

Fix: 1. Regularly back up your data to another cloud service or local storage to prevent data loss. 2. If you experience data loss, check the app... ⇲
 
Loading issue

AT&T Personal Cloud does not load properly

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure that your app is updated to the latest version by checking the App Store f... ⇲
 
Backup issue

Backup process is unreliable

Fix: 1. Ensure that you have a stable internet connection during the backup process. 2. Check the app settings to confirm that automatic backups... ⇲
 
Syncing issue

AT&T Personal Cloud does not sync photos effectively

Fix: 1. Check your internet connection to ensure it is stable. 2. Go to the app settings and ensure that photo syncing is enabled. You may also w... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.0%

Bad experience
8.0%

Neutral
3.0%

~ from our NLP analysis of 2,037 combined software ratings.

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 Private Data AT&T Personal Cloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. AT&T Personal Cloud - 500GB: $4.99 AT&T Personal Cloud
  2. AT&T Personal Cloud - 1TB: $9.99 AT&T Personal Cloud
  3. AT&T Personal Cloud - 2TB: $9.99 AT&T Personal Cloud