fix problems on Ducati Link [iphone]

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—— Run into issues on Ducati Link? Get help pending when official support gets back to you!

Ducati Link
Info:
company: Ducati Motor Holding S.p.A.
: https://www.ducati.com/ww/en/ducatilink
: www.ducati.com
Chat with our AI-based Ducati Link Support
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UI issue

Buttons often need to be pressed twice

Fix: Restart your iPhone to refresh the system and clear any temporary glitches that may be causing the app to be unresponsive. OR Check for a... ⇲

Unintuitive UI

Fix: Take some time to explore the app's settings and features. Familiarizing yourself with the layout may help you navigate it more easily. OR... ⇲
 
Compatibility issue

Ducati Link refuses to pair with certain models

Fix: Ensure that your motorcycle model is compatible with the Ducati Link app. Check the app's documentation or website for a list of supported m... ⇲
 
Support issue

No support from Ducati

Fix: Utilize online forums or community groups where other Ducati Link users share their experiences and solutions. This can be a valuable resour... ⇲
 
Crashes issue

Ducati Link crashes mid-ride

Fix: Before your ride, ensure that the app is fully updated. Go to the App Store and check for updates. Also, close any unnecessary apps running... ⇲
 
Login issue

Login issues

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲

Ducati Link logs out randomly

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Switch between Wi-Fi and cellular data to se... ⇲
 
Syncing issue

Data not captured

Fix: Make sure that the app has permission to access your location and motion data. Go to Settings > Privacy & Security and check the permissions... ⇲

Poor syncing with server

Fix: Check your internet connection. A stable Wi-Fi or cellular connection is necessary for proper syncing. Try switching networks if possible.... ⇲
 
Features issue

No route planning feature

Fix: Use a third-party navigation app (like Google Maps) to plan your route before starting your ride, and then manually input the waypoints into... ⇲

No navigation feature

Fix: Use a dedicated navigation app alongside Ducati Link for navigation purposes. Apps like Google Maps or Waze can provide turn-by-turn directi... ⇲
 
Customization issue

Inability to switch between KM and miles

Fix: Look for a settings option within the app that allows you to change the measurement units. This is often found in the app's settings or pref... ⇲
 
Registration issue

Registration issues

Fix: Ensure that all required fields are filled out correctly and that there are no typos. Pay attention to any specific format requirements for... ⇲

Incorrect field error during registration

Fix: Double-check all input fields for accuracy, especially for email and password fields. Ensure that you meet any specified requirements (like... ⇲
 
Freezing issue

Ducati Link freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Updates issue

Ducati Link does not open after updates

Fix: Restart your iPhone after an update to clear any temporary issues that may prevent the app from opening. OR If the app still does not ope... ⇲
 
Network issue

Bluetooth connectivity issues

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. Also, make sure your motorcycle's Bluetooth is... ⇲

Lack of basic connectivity options

Fix: Check the app settings to see if there are any options to enable or configure connectivity features. Sometimes these settings are hidden in... ⇲
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 what users are saying
Bad experience
91.7%

Good experience
8.3%

Neutral
0.0%

~ from our NLP analysis of 12 combined software ratings.

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 Private Data Ducati Link collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics