fix problems on EConnect [iphone]

​

—— Run into issues on EConnect? Get help pending when official support gets back to you!

eConnect® Mobile
Info:
company: CuraLinc Healthcare
: http://curalinc.com
Chat with our AI-based eConnect Support
   Hello! How can I assist you?  

characters left:
 
Search issue

difficult to find resources

Fix: Use the search function within the app, if available, to quickly locate specific resources. Try using keywords related to the content you ar... ⇲
 
Slow issue

slow performance

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and delete any unnecessary apps or fil... ⇲
 
Login issue

frequent logouts

Fix: Check your app settings for any options related to session timeouts or automatic logouts. If available, adjust these settings to extend your... ⇲

requires constant sign-in

Fix: Check if there is an option to stay signed in within the app settings. Enabling this feature can help reduce the frequency of sign-ins. OR... ⇲
 
Messages issue

unresponsive chat feature

Fix: Try restarting the app to see if that resolves the issue. Close the app completely and then reopen it to refresh the chat feature. OR If... ⇲
 
Support issue

inadequate text coach support

Fix: If the text coach support is lacking, consider documenting your questions or concerns and sending them in a single message to streamline the... ⇲

rude customer support

Fix: When contacting customer support, try to remain calm and provide clear, concise information about your issue. This can help facilitate a mor... ⇲
 
Content issue

poor quality CBT content

Fix: If the CBT content is not meeting your needs, consider supplementing it with external resources such as books, articles, or reputable websit... ⇲
 
Availability issue

limited teletherapy availability

Fix: Check the app regularly for updates on teletherapy availability, as new providers may be added over time. You can also explore alternative t... ⇲
 
Registration issue

unable to create an account

Fix: Double-check that you are entering all required information correctly, including email and password. Ensure that your internet connection is... ⇲
 
UI issue

redirects to web page

Fix: If the app redirects you to a web page, check if there is a mobile version of the site that is more compatible with your device. Bookmark th... ⇲

cumbersome functionality

Fix: Identify specific features that feel cumbersome and look for alternative methods to access them, such as shortcuts or different navigation p... ⇲
 
Screen issue

blank screens during use

Fix: If you encounter a blank screen, try closing the app and reopening it. If the issue persists, restart your iPhone to refresh the system. O... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
60.5%

Good experience
34.9%

Neutral
4.7%

~ from our NLP analysis of 43 combined software ratings.

 Switch to these Alternatives:
Northwestern Medicine Connect
WellRight
My Benefits Work
MyWellPortal
Learn to Live
Livongo
Sword Health
Hinge Health
myHealthcheck360
98point6

 Private Data eConnect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics