fix problems on Thinkorswim [iphone]

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—— Run into issues on Thinkorswim? Get help pending when official support gets back to you!

thinkorswim: Trade. Invest.
Info:
company: The Charles Schwab Corporation
: https://www.thinkorswim.com/t/contact.html?webpage=contactUs&displayFormat=hide
: www.thinkorswim.com
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Slow issue

duplicate orders due to lag

Fix: 1. Before placing an order, wait for the app to confirm the previous order has been processed. Avoid tapping the order button multiple times... ⇲

slow response time

Fix: 1. Ensure that your device has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if sto... ⇲
 
Login issue

frequent logouts

Fix: 1. Check your app settings to ensure that you are not set to log out after a short period of inactivity. 2. Make sure your app is updated to... ⇲
 
UI issue

confusing user interface

Fix: 1. Familiarize yourself with the app by exploring the tutorial or help section, which can provide guidance on navigating the interface. 2. C... ⇲

outdated design

Fix: 1. Check for app updates in the App Store, as updates may include design improvements. 2. Provide feedback through the app's feedback featur... ⇲

poor mobile display preferences

Fix: 1. Adjust your device's display settings by going to Settings > Display & Brightness to improve visibility. 2. Check the app settings for an... ⇲
 
Bugs issue

inaccurate stock and option quantities

Fix: 1. Refresh the app by pulling down on the screen to update the data. 2. Check your account settings to ensure that your stock and option dat... ⇲

limited company profile data

Fix: 1. Use external financial news websites or apps to supplement the information you need about companies. 2. Check if there are any settings i... ⇲

technical errors during trades

Fix: 1. Log out and log back into the app to refresh your session. 2. Ensure that your app is updated to the latest version, as updates often fix... ⇲

missing historical trade data on iPhone

Fix: 1. Log out and log back into the app to refresh your data. 2. Check your account settings to ensure that historical data is enabled. OR 3... ⇲

rejected orders without clear reason

Fix: 1. Review your order details to ensure that all information is correct, including account balance and order type. 2. Check for any alerts or... ⇲
 
Syncing issue

watchlist syncing issues

Fix: 1. Ensure that you are logged into the same account on all devices. 2. Manually refresh your watchlist by pulling down on the screen in the... ⇲
 
Security issue

password required for every trade

Fix: 1. Check your app settings to see if there is an option to enable 'Remember Password' or 'Stay Logged In'. 2. Ensure that your app is update... ⇲
 
Features issue

missing basic charting features

Fix: 1. Explore the app settings to see if there are options to enable additional charting features. 2. Use the desktop version of Thinkorswim fo... ⇲

no snap drawings in mobile

Fix: 1. Use the desktop version of Thinkorswim for advanced drawing tools, including snap features. 2. Check the app settings to see if there are... ⇲

lack of stop loss for futures options

Fix: 1. Use alternative methods to manage risk, such as setting alerts for price movements. 2. Consider using the desktop version of Thinkorswim,... ⇲
 
Compatibility issue

inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app and the operating system. 2. Check your internet connection on each dev... ⇲
 
Customization issue

limited customization options

Fix: 1. Explore the app settings to see if there are any customization options available. 2. Provide feedback through the app to express your des... ⇲
 
Ads issue

nagging for reviews

Fix: 1. Check your app settings to see if there is an option to disable review prompts. 2. If the prompts are persistent, consider providing feed... ⇲
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 what users are saying
Good experience
94.2%

Neutral
3.0%

Bad experience
2.8%

~ from our NLP analysis of 325,765 combined software ratings.

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 Private Data thinkorswim collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics