A. If you are experiencing poor functionality, start by ensuring that your app is updated to the latest version. Go to the App Store, search for eMudhra, and check for updates. If the app is up to date, try uninstalling and reinstalling it to clear any potential bugs or glitches.

B. If the app continues to perform poorly, consider using it on a different device if available, or try accessing the service through a web browser if the app has a web version. This may provide a more stable experience.