A. When encountering a generic error message during video proof submission, first ensure that your video file meets the app's requirements. Check the file format (e.g., MP4, AVI) and size limits. If the requirements are met, try restarting the app and reattempting the submission. If the issue persists, clear the app's cache by going to Settings > General > iPhone Storage > eMudhra App > Offload App. This will free up space and may resolve the error.

B. If the error continues, consider recording a new video proof. Ensure that the video is well-lit, clear, and follows any implicit guidelines (like duration). After recording, try submitting the new video. If the app still shows a generic error, check for any app updates in the App Store, as updates may fix bugs.