Fix Carbon errors on iphone

Experiencing issues? Solve common Carbon problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click
🔍   Select the category that fits your issue:
All
 
Account
OTP not received for account access

🛠️ Ensure that your phone number is correctly linked to your account. Go to your account settings and v... show fix »
Difficulty in updating personal information

🛠️ Go to the account settings section of the app and look for an option to edit your personal informati... show fix »
Inability to access funds due to NIN restrictions

🛠️ Ensure that your National Identification Number (NIN) is correctly registered in the app. Double-che... show fix »
 
Payments
Loan limits decrease despite timely repayments

🛠️ Review your account for any changes in your financial situation that may have affected your loan eli... show fix »
High interest rates

🛠️ Review the terms of your loan agreement to understand the interest rates and see if there are any op... show fix »
Funds held without resolution

🛠️ Check the app for any notifications or messages regarding the status of your funds. Sometimes, there... show fix »
Transaction history issues

🛠️ Try logging out of the app and logging back in to refresh your transaction history. This can sometim... show fix »
Loan application process is confusing

🛠️ Take time to read through any guides or FAQs provided in the app that explain the loan application p... show fix »
Loan offers not increasing with good repayment history

🛠️ Review your repayment history in the app to ensure all payments are recorded correctly. Sometimes, d... show fix »
Delayed fund reversals

🛠️ Check the app for any notifications regarding the status of your fund reversal. Sometimes, there may... show fix »
Inconsistent loan approval process

🛠️ Review the criteria for loan approval in the app to ensure you meet all requirements. Sometimes, sma... show fix »
Lack of transparency in loan terms

🛠️ Take the time to read through the loan terms and conditions provided in the app. If anything is uncl... show fix »
 
Updates
App updates reduce loan offers

🛠️ After an update, check the app's release notes to see if there are any changes to loan policies or c... show fix »
 
Network
Bank linking feature is unreliable

🛠️ Try unlinking and then relinking your bank account. This can sometimes reset the connection and reso... show fix »
 
Support
Customer support tickets go unanswered

🛠️ Follow up on your support ticket by checking the app for any updates or responses. Sometimes, respon... show fix »
Poor communication about service issues

🛠️ Check the app for any announcements or updates regarding service issues. Companies often post update... show fix »
No direct email support available

🛠️ Utilize the in-app support feature to submit your inquiries or issues, as this is often the primary... show fix »
 
Crashes
App crashes during loan application

🛠️ Ensure that your app is updated to the latest version. Check the app store for any available updates... show fix »
 
Bugs
App bugs affecting functionality

🛠️ Report the bugs through the app's feedback feature, providing as much detail as possible about the i... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
Carbon Finance and Investments Limited
Email:
  https://getcarbon.co/contact/
Terms/Privacy:
⚔️ https://www.getcarbon.co/privacy-policy
 Switch to these Alternatives:
Aella App
Blocka Cash
FairMoney: Loans & Banking
EasyLoan MN
Kredi Bank - Loans and savings
Paga - Send, Pay, and Bank
ALAT
Sparkle – A Lifestyle Bank
PiggyVest: Save & Invest Today
Cowrywise: Save & Invest Money

 Private Data Carbon collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
86.9%

Negative experience
9.5%

Neutral
3.6%

~ from our NLP analysis of 6,956 combined software ratings.