fix problems on AT&T Secure Family [iphone]

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—— Run into issues on AT&T Secure Family? Get help pending when official support gets back to you!

AT&T Secure Family® parent app
Info:
company: AT&T Services, Inc.
: http://www.att.com/securefamilyapp
: att.com
Chat with our AI-based AT&T Secure Family Support
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Permissions issue

Companion app can be deleted by child

Fix: Set up restrictions on the child's device to prevent app deletion. Go to 'Settings' > 'Screen Time' > 'Content & Privacy Restrictions', enab... ⇲

Requires child’s permission to set restrictions

Fix: Discuss the importance of restrictions with your child and encourage them to grant permission. Explain how it benefits their safety. OR I... ⇲
 
Settings issue

Limited blocking options for websites

Fix: Utilize the built-in web filtering options in the app. Go to the app settings and look for 'Web Filtering' or 'Content Restrictions' to cust... ⇲

Limited to 20 blocks for websites

Fix: Prioritize the most important websites to block and remove any that are less critical. This can help you manage the limited blocking options... ⇲

AT&T Secure Family does not allow for easy subscription management

Fix: Log into your account through the app or website and look for subscription management options. This may include updating payment methods or... ⇲
 
Crashes issue

AT&T Secure Family crashes frequently

Fix: Ensure that your iPhone is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' to check for updates. Keeping... ⇲
 
Compatibility issue

Difficult to pair child’s phone

Fix: Make sure both devices are connected to the internet and that Bluetooth is enabled. Follow the pairing instructions carefully, ensuring that... ⇲
 
Features issue

No call or text monitoring features

Fix: Check if there are any settings within the app that allow for call or text monitoring. If not, consider using a different parental control a... ⇲

AT&T Secure Family does not track usage history

Fix: Check the app settings to see if there is an option to enable usage tracking. If not, consider using a different app that provides detailed... ⇲
 
Privacy issue

Invasive privacy concerns

Fix: Review the app's privacy policy to understand what data is collected and how it is used. Adjust your settings within the app to limit data s... ⇲
 
UI issue

User interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, spending time navigating the app can help you under... ⇲
 
Freezing issue

AT&T Secure Family is non-responsive at times

Fix: Force close the app by swiping it away in the app switcher and then reopening it. This can resolve temporary non-responsiveness. OR If th... ⇲
 
Syncing issue

Inconsistent location updates

Fix: Ensure that both devices have a stable internet connection, as poor connectivity can affect location updates. Check Wi-Fi and cellular data... ⇲
 
Account issue

Cannot change account owner easily

Fix: Check the app's settings for an option to change account ownership. If available, follow the prompts to update the account information. OR... ⇲
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 what users are saying
Good experience
89.1%

Bad experience
6.5%

Neutral
4.4%

~ from our NLP analysis of 17,653 combined software ratings.

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Securly Home

 Private Data AT&T Secure Family collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. AT&T Secure Family™: $7.99 Secure Family Subscription