fix problems on Zapya [iphone]

—— Run into issues on Zapya? Get help pending when official support gets back to you!

Zapya - File Sharing

Info:

company: DewMobile, Inc

: http://www.izapya.com

: www.izapya.com

Chat with our AI-based Zapya Support

🛠️ Common App Problems on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Zapya video player fails to play long videos

Fix: Check if the video format is supported by Zapya. Convert the video to a compatible format (like MP4)... »»

Install wizard includes unwanted side programs

Fix: During the installation process, carefully read each step and uncheck any boxes that indicate the in... »»

Security issue

Malware detection issues with corporate firewalls

Fix: Check with your IT department to see if Zapya can be whitelisted in the corporate firewall settings....

Network issue

Hotspot connection problems on Windows app

Fix: Ensure that your Windows device is connected to the correct hotspot created by your iPhone. Check th...

Connection issues after iOS updates

Fix: After an iOS update, check if Zapya needs to be updated as well. Go to the App Store and see if ther...

Hotspot internet issues between iOS and Windows

Fix: Ensure that both devices are connected to the same hotspot and that the hotspot is functioning prope...

App does not connect to WiFi group

Fix: Check your WiFi settings to ensure that both devices are connected to the same network. Restart your...

UI issue

Import button for videos removed

Fix: Check for any updates to the Zapya app that may restore this functionality. Go to the App Store, sea...

Cannot slide to skip in videos

Fix: Check if the video is fully loaded. If not, try pausing the video for a moment to allow it to buffer...

Audio issue

Music section frequently non-functional

Fix: Ensure that the app has the necessary permissions to access your music files. Go to your device sett...

Crashes issue

App crashes after update

Fix: Try clearing the app cache and data. Go to your device settings, find Zapya, and select 'Clear Cache...

Syncing issue

Inability to transfer multiple images from WhatsApp

Fix: Instead of transferring directly from WhatsApp, save the images to your device's photo gallery first...

Freezing issue

App fails to open or freezes

Fix: Force close the app by swiping it away from the app switcher. Then, reopen Zapya. If it still freeze...

Permissions issue

Local network permission not granted

Fix: Go to your device settings, find Zapya, and ensure that local network access is enabled. This is cru...

Compatibility issue

Unknown file extensions when transferring photos

Fix: Check the settings in Zapya to see if there is an option to change the file format for transfers. If...

Video issue

Videos not importing to photo album

Fix: Ensure that you have granted Zapya permission to access your photo library. Go to your device settin...

Have a specific unlisted Problem? resolve your issue below:

what users are saying

Good experience

88.4%

Bad experience

6.8%

Neutral

4.8%

~ from our NLP analysis of 32,924 combined software ratings.

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Private Data Zapya collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Usage Data
- Diagnostics