fix problems on Plus500 Trading & Investing [iphone]

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—— Run into issues on Plus500 Trading & Investing? Get help pending when official support gets back to you!

Plus500 Trading & Investing
Info:
company: Plus500 Ltd
: https://us.plus500.com
: us.plus500.com
Chat with our AI-based Plus500 Trading & Investing Support
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Support issue

No phone support

Fix: Utilize the in-app chat feature or email support for urgent issues. Make sure to provide detailed information about your problem to receive... ⇲

Poor customer service

Fix: Document your interactions with customer service, including dates and times, to have a clear record of your issues. This can help in escalat... ⇲

No interactive tutorials

Fix: Look for online resources such as YouTube tutorials or trading blogs that provide guidance on using Plus500 effectively. Many users share th... ⇲
 
Customization issue

Inability to modify stoploss

Fix: Check if you are in a position that allows for stop loss modification. If you are in a pending order, you may need to cancel it and create a... ⇲

Lack of exit and stop loss options

Fix: Ensure you are familiar with the app's interface. Sometimes, these options may be located in different sections of the app than expected. Ch... ⇲
 
Glitches issue

Frequent glitches during trades

Fix: Restart the app and your device to clear any temporary glitches. This can often resolve performance issues. OR If glitches persist, consi... ⇲
 
Account issue

Account blocking and deletion

Fix: Review the terms of service to ensure compliance with all trading rules. Avoid any activities that may be flagged as suspicious, such as usi... ⇲
 
Ads issue

Fake reviews

Fix: Focus on verified user experiences and reviews from trusted sources rather than relying solely on app store reviews. This can provide a more... ⇲
 
Updates issue

Limited product offerings

Fix: Explore the app's features to ensure you are aware of all available products. Sometimes, certain products may not be visible due to regional... ⇲
 
UI issue

Disappearing chart lines

Fix: Check the app settings to ensure that chart lines are enabled. Sometimes, settings can be inadvertently changed, causing lines to disappear.... ⇲
 
Compatibility issue

Inconsistent performance on mobile

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Limit backgro... ⇲
 
Settings issue

High margin requirements

Fix: Review your trading strategy to ensure it aligns with your risk tolerance. Consider trading with smaller positions to manage margin requirem... ⇲
 
Registration issue

Rejection of submitted documents

Fix: Double-check that all submitted documents meet the required specifications, such as file format and resolution. Ensure that all information... ⇲
 
Privacy issue

Discrimination against older users

Fix: If you feel that your account is being treated unfairly, document your experiences and consider adjusting your trading approach to align wit... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.2%

Neutral
3.0%

~ from our NLP analysis of 3,643 combined software ratings.

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 Private Data Plus500 Trading & Investing collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics