fix problems on VeSync [iphone]

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—— Run into issues on VeSync? Get help pending when official support gets back to you!

VeSync
Info:
company: VeSync
: https://www.vesync.com
: www.vesync.com
Chat with our AI-based VeSync Support
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Syncing issue

Scale transmission takes multiple tries

Fix: Ensure that the scale is properly calibrated and that it is within range of your phone's Bluetooth. Try moving closer to the scale and ensur... ⇲
 
Bugs issue

Widget functionality inconsistent

Fix: Remove the widget from your home screen and re-add it. To do this, long-press the widget, select 'Remove Widget', then go to the widget gall... ⇲

Inconsistent step tracking

Fix: Ensure that the app has permission to access your motion and fitness data. Go to Settings > Privacy > Motion & Fitness and make sure VeSync... ⇲
 
Account issue

VeSync requires account creation

Fix: If you are uncomfortable creating an account, check if there is a guest mode or limited functionality available without an account. Some app... ⇲
 
Network issue

VeSync does not work offline

Fix: Check if there are any features that can be used offline. Some apps allow limited functionality without an internet connection. Review the a... ⇲
 
Compatibility issue

Difficulties linking with Alexa

Fix: Ensure that both the VeSync app and Alexa app are updated to the latest versions. Then, try unlinking and relinking the VeSync skill in the... ⇲
 
UI issue

Preheat function requires physical button press

Fix: Check if there are any settings in the app that allow you to enable remote preheating. Some devices may have this feature available in the a... ⇲

Display button issues with air purifier

Fix: Check if the air purifier is properly connected to the app. If not, try disconnecting and reconnecting the device in the app settings. OR... ⇲
 
Notifications issue

Notifications about expiring points

Fix: Check the app's notification settings by going to Settings > Notifications > VeSync and ensure that notifications are enabled. This will hel... ⇲

VeSync does not push alerts for plant care

Fix: Check the app's notification settings to ensure that alerts for plant care are enabled. Go to Settings > Notifications > VeSync and make sur... ⇲
 
Customization issue

Lack of dark mode

Fix: Check if the app has a built-in dark mode option in the settings. If not, you can enable system-wide dark mode on your iPhone by going to Se... ⇲

Limited color range for lights

Fix: Check if there are any firmware updates available for your lights that may expand the color range. This can often be done through the app se... ⇲
 
Updates issue

Limited USDA nutrition database information

Fix: Manually input missing nutritional information if the app allows for custom entries. This can help you track your nutrition more accurately.... ⇲

VeSync updates break existing features

Fix: After an update, check the app's release notes for any changes that may affect functionality. Sometimes features are moved or renamed, so un... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.8%

Neutral
1.0%

~ from our NLP analysis of 43,504 combined software ratings.

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 Private Data VeSync collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics