fix problems on PSE&G [iphone]

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—— Run into issues on PSE&G? Get help pending when official support gets back to you!

PSE&G
Info:
company: Public Service Enterprise Group Incorporated
: https://nj.pseg.com/
Chat with our AI-based PSE&G Support
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Login issue

Login issues with app

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲
 
Loading issue

Blank loading page when adding payment method

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If you are on Wi-Fi, try... ⇲
 
UI issue

Difficult to navigate website

Fix: Familiarize yourself with the website layout. Take a moment to explore the main menu and submenus to understand where different features are... ⇲

Inability to view next meter reading

Fix: Check if the app has the latest updates installed. Go to the App Store and update the app if necessary. OR Try logging out and back into... ⇲
 
Security issue

Abrupt password reset process

Fix: Follow the password reset instructions carefully. Make sure to check your spam or junk email folder for the reset email if you do not see it... ⇲
 
Crashes issue

PSE&G crashes frequently

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Payments issue

High transaction fees for online payments

Fix: Review the payment options available in the app. Sometimes, using a different payment method (like a bank transfer) may incur lower fees tha... ⇲

No Apple Pay option

Fix: Check if your device is set up for Apple Pay. Go to Settings > Wallet & Apple Pay and ensure your cards are added and Apple Pay is enabled.... ⇲
 
Network issue

Verification call drops

Fix: Ensure you have a strong cellular signal when making the verification call. If possible, move to an area with better reception. OR Try us... ⇲
 
Downloads issue

Difficulties downloading picture readings

Fix: Make sure you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space and delete unnece... ⇲
 
Compatibility issue

PSE&G not optimized for iPad

Fix: Try using the iPhone version of the app on your iPad. You can do this by downloading the app from the App Store and running it in compatibil... ⇲

Limited functionality compared to website

Fix: Use the website for tasks that the app does not support. Bookmark the website on your device for easy access. OR Provide feedback through... ⇲
 
Features issue

No option to export PDF of bill

Fix: Check if the app has a 'Print' option, which may allow you to print the bill to a PDF file using the print-to-PDF feature on your iPhone.... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.7%

Neutral
1.7%

~ from our NLP analysis of 10,076 combined software ratings.

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 Private Data PSE&G collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location