fix problems on BetterTogether [iphone]

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—— Run into issues on BetterTogether? Get help pending when official support gets back to you!

BetterTogether: Weight Loss
Info:
company: Social First Ltd.
: https://www.bettertogether-app.com/
: www.bettertogether-app.com
Chat with our AI-based BetterTogether Support
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Ads issue

Intrusive ads

Fix: To minimize the impact of ads, check if there is an option in the app settings to reduce ad frequency or opt for a less intrusive ad experie... ⇲
 
Payments issue

Misleading subscription information

Fix: Review the subscription details in the app's settings or on the app store page. Take screenshots of the subscription terms and conditions fo... ⇲

Limited features without payment

Fix: Explore the free features available in the app and maximize their use. Create a list of what features you find most beneficial and see if th... ⇲

Step counter features locked behind paywall

Fix: To work around the paywall, consider using a separate step counter app that is free or has a free version. Many fitness apps can sync with e... ⇲
 
Loading issue

Group stats loading issues

Fix: If group stats are not loading, try refreshing the app or logging out and back in. This can often resolve temporary loading issues. Addition... ⇲

BetterTogether loading issues

Fix: If the app is slow to load, try clearing the app's cache or data. Go to your device settings, find the app, and clear its cache. This can he... ⇲
 
Glitches issue

Medal award glitches

Fix: If you are experiencing glitches with medal awards, try restarting the app. This can refresh the app's data and may resolve the issue. If th... ⇲

Glitchy performance

Fix: If the app is performing glitchily, try closing other apps running in the background to free up resources. Restarting your device can also h... ⇲
 
Customization issue

Complex friend addition process

Fix: To simplify the friend addition process, ensure you are using the correct method as outlined in the app's help section. Sometimes, using a s... ⇲
 
Crashes issue

BetterTogether crashes

Fix: If the app is crashing frequently, try uninstalling and reinstalling it. This can clear any corrupted data that may be causing the crashes.... ⇲
 
Updates issue

Inconsistent data updates

Fix: Ensure that you are syncing your data regularly. Check the app settings for any sync options and make sure they are enabled. Manually syncin... ⇲
 
Account issue

Password reset issues

Fix: If you are having trouble resetting your password, ensure you are checking the correct email account for the reset link. Sometimes, it may e... ⇲
 
Registration issue

Inability to join groups easily

Fix: To join groups more easily, ensure you are following the correct process as outlined in the app. Sometimes, groups may have specific require... ⇲
 
UI issue

Inability to see everyone's step count

Fix: If you cannot see everyone's step count, check the privacy settings within the app. Some users may have their step counts set to private, wh... ⇲
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 what users are saying
Good experience
94.1%

Neutral
4.0%

Bad experience
1.9%

~ from our NLP analysis of 7,112 combined software ratings.

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 Private Data BetterTogether collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers

  Cost of Subscriptions
  1. Monthly: $4.99 Monthly subscription plan
  2. Monthly : $9.99 Monthly subscription plan
  3. Yearly : $39.99 12 months membership program
  4. Yearly: $34.99 12 months membership program
  5. Monthly : $6.99 Monthly subscription plan
  6. Tip amount 1: $1.99 Tip us if you like the app.
  7. Tip amount 2: $4.99 Tip us if you like the app.
  8. Monthly : $1.99 Monthly subscription plan
  9. 12 weeks Subscription : $31.99 12 weeks membership program - Non-Renewing
  10. Lifetime Subscription: $99.99 Lifetime Subscription membership