fix problems on TradeLocker [iphone]

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TradeLocker
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company: TradeLocker Limited
: https://tradelocker.com/support/
: tradelocker.com
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Syncing issue

Custom charts do not sync across devices

Fix: 1. Ensure Account Sync is Enabled: Check if you are logged into the same account on both devices. Go to Settings in the app and look for syn... ⇲
 
Freezing issue

TradeLocker freezes and requires restart

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe up on TradeLocker to close it... ⇲
 
Bugs issue

Inaccurate price display compared to other platforms

Fix: 1. Refresh Data: Look for a refresh button in the app to update the price display. 2. Check Internet Connection: Ensure you have a stable i... ⇲

Automatic trade closures

Fix: 1. Review Settings: Check your trade settings in the app to see if there are any automatic closure settings enabled. Adjust them as necessar... ⇲

Bugs causing loss of potential profits

Fix: 1. Document Bugs: Keep a record of any bugs you encounter and how they affect your trades. This can help you avoid similar situations in the... ⇲
 
Slow issue

Slow trade confirmations

Fix: 1. Check Internet Speed: Use a speed test app to ensure your internet connection is fast enough for trading. 2. Close Unused Apps: Close an... ⇲
 
Network issue

Server downtime during critical trading hours

Fix: 1. Check Server Status: Look for any server status updates within the app or on their website to see if there are known issues. 2. Use Alte... ⇲

Difficulties in executing trades during high volatility

Fix: 1. Use Limit Orders: Instead of market orders, use limit orders to set your desired price, which can help during volatile times. 2. Monitor... ⇲
 
Customization issue

Limited time frame options on mobile

Fix: 1. Explore Settings: Check the app settings to see if there are options to enable more time frames. 2. Use Desktop Version: If available, u... ⇲

Lack of landscape mode on mobile

Fix: 1. Check Device Settings: Go to Settings > Display & Brightness and ensure that 'Rotation Lock' is off. 2. Use a Different App: If landscap... ⇲

No option to view multiple charts simultaneously

Fix: 1. Use Split Screen: If your device supports it, try using split-screen mode to view multiple apps at once, allowing you to monitor differen... ⇲
 
UI issue

Moving averages and indicators misplace on charts

Fix: 1. Reset Chart Settings: Look for an option to reset or default your chart settings in the app. This can often fix misplacement issues. 2.... ⇲

User interface can be disorganized for beginners

Fix: 1. Explore Tutorials: Look for any tutorials or help sections within the app that can guide you through the interface. 2. Customize Layout:... ⇲
 
Performance issue

Inconsistent performance during peak trading times

Fix: 1. Close Background Apps: Ensure that no other apps are running in the background that could slow down performance. 2. Use Wi-Fi: If you ar... ⇲

Trade execution speed is not optimal

Fix: 1. Check Internet Connection: Ensure you have a stable and fast internet connection. 2. Close Background Apps: Close any unnecessary apps r... ⇲
 
Features issue

Limited access to historical data

Fix: 1. Check App Settings: Look for any settings that may allow you to access more historical data. 2. Use Alternative Sources: Consider using... ⇲

Lack of advanced alert systems

Fix: 1. Set Basic Alerts: Use the basic alert features available in the app to stay informed about price changes. 2. Use Third-Party Apps: Consi... ⇲
 
Notifications issue

Maintenance notifications disrupt trading

Fix: 1. Check Maintenance Schedule: Look for a maintenance schedule in the app or on their website to plan your trading around these times. 2. U... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
61.3%

Bad experience
32.7%

Neutral
6.0%

~ from our NLP analysis of 848 combined software ratings.

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 Private Data TradeLocker collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics