fix problems on ADT Pulse [iphone]

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ADT Pulse ®
Info:
company: ADT LLC
: https://www.myadt.com/help/index.html
: www.adtpulse.com
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Video issue

Camera feed lags

Fix: 1. Check your internet speed and ensure it meets the requirements for streaming video. 2. Close any other apps that may be using bandwidth.... ⇲

Difficult to view video clips

Fix: 1. Ensure you are using a device with a larger screen for better visibility. 2. Try rotating your device to landscape mode if the app suppor... ⇲
 
Bugs issue

Misses initial approach to house

Fix: 1. Ensure that your phone's location services are enabled for the ADT Pulse app. Go to Settings > Privacy > Location Services and make sure... ⇲
 
Network issue

Error messages when connecting

Fix: 1. Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Requires multiple boosters for proper function

Fix: 1. Assess your home layout and identify dead zones where the signal is weak. 2. Consider repositioning your router to a more central locatio... ⇲

ADT Pulse fails to connect to keypad

Fix: 1. Ensure that the keypad is powered on and within range of the hub. 2. Restart the app and try reconnecting to the keypad. OR 1. Check t... ⇲
 
Compatibility issue

Limited functionality compared to web portal

Fix: 1. Familiarize yourself with the app's features by checking the help section within the app. 2. Use the web portal for tasks that are not av... ⇲

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app. 2. Check the compatibility of the app with each device's operating sys... ⇲

Requires separate router for compatibility

Fix: 1. Check your current router's specifications to see if it meets the compatibility requirements. 2. If necessary, purchase a compatible rout... ⇲
 
Settings issue

Inability to set schedules from app

Fix: 1. Check if the scheduling feature is available in the app settings. If not, use the web portal to set schedules. 2. Ensure that your app is... ⇲
 
UI issue

No fast scrolling in activity history

Fix: 1. Use the search function if available to find specific events instead of scrolling. 2. Try to filter the activity history by date or type... ⇲
 
Login issue

Constantly logs out

Fix: 1. Check your app settings to see if there is an option for 'Stay logged in' or similar. 2. Ensure that your app is updated to the latest ve... ⇲
 
Screen issue

ADT Pulse does not rotate screen for video

Fix: 1. Check if the screen rotation lock is enabled on your iPhone. Swipe down from the top-right corner to access the Control Center and ensure... ⇲
 
Permissions issue

Cannot bypass doors/windows through app

Fix: 1. Check the app settings to see if there is an option to enable bypassing features. 2. Use the physical keypad or control panel to bypass d... ⇲
 
Notifications issue

Limited notifications for sensor events

Fix: 1. Go to the app settings and ensure that notifications are enabled for all relevant sensors. 2. Check your iPhone's notification settings f... ⇲
 
Support issue

Inadequate customer support response

Fix: 1. Check the app for a FAQ or help section that may address your concerns. 2. Use community forums or user groups for advice from other user... ⇲
 
Updates issue

Missing features after updates

Fix: 1. Review the update notes in the App Store to see if features were removed or changed. 2. Explore the app thoroughly to find any relocated... ⇲
 
Camera issue

Inability to view full camera range

Fix: 1. Check the camera settings in the app to ensure it is set to the correct viewing mode. 2. Physically adjust the camera angle if possible t... ⇲
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 what users are saying
Good experience
96.7%

Neutral
2.4%

Bad experience
0.9%

~ from our NLP analysis of 848,242 combined software ratings.

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 Private Data ADT Pulse collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics