fix problems on Hidden Objects Mystery Society [iphone]

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—— Run into issues on Hidden Objects Mystery Society? Get help pending when official support gets back to you!

Hidden Objects Mystery Society
Info:
company: Rolltower Studios Inc
: https://support.rolltower.com
: www.rolltower.com
Chat with our AI-based Hidden Objects Mystery Society Support
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Crashes issue

game closes unexpectedly

Fix: 1. Ensure your device has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps o... ⇲

game crashes on startup

Fix: 1. Ensure your device has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps o... ⇲
 
UI issue

screen shrinks and cannot zoom

Fix: 1. Check if the app has a zoom feature in the settings menu. If not, try adjusting the display settings on your iPhone by going to Settings... ⇲

neighbors' icons not visible

Fix: 1. Restart the app to refresh the game data. 2. Check your internet connection, as a weak connection can prevent neighbor icons from loading... ⇲

confusing interface

Fix: 1. Take time to explore the app's menus and settings to familiarize yourself with the layout. 2. Look for any tutorials or guides within the... ⇲
 
Payments issue

purchases disappear

Fix: 1. Check your purchase history in the App Store by going to Settings > [your name] > Subscriptions. Ensure the purchases are listed there. 2... ⇲

gems not received after purchase

Fix: 1. Check your purchase history in the App Store to confirm the transaction was successful. 2. Restart the app to refresh the game data. 3. I... ⇲
 
Gameplay issue

level resets after claiming rewards

Fix: 1. Restart the app to see if the level resets are temporary. 2. Check for any updates for the app that may address this issue. 3. If the pro... ⇲

energy regenerates too slowly

Fix: 1. Check if there are any in-game settings to adjust energy regeneration speed. 2. Consider taking breaks from the game to allow energy to r... ⇲

repeated puzzles

Fix: 1. Check for any updates for the app that may introduce new puzzles. 2. If the same puzzles keep appearing, try uninstalling and reinstallin... ⇲

lack of instructions

Fix: 1. Explore the app's settings or help section for any available tutorials or guides. 2. Look for online forums or community pages where play... ⇲

difficult to gain gems

Fix: 1. Participate in in-game events or challenges that offer gems as rewards. 2. Check for any daily login bonuses that may provide gems. 3. Co... ⇲
 
Ads issue

loud ads despite silent settings

Fix: 1. Check the in-app settings for any options to mute ads or reduce volume. 2. Ensure your device's mute switch is on and the volume is turne... ⇲

unable to exit certain ads

Fix: 1. Try tapping the 'X' or 'Close' button on the ad. If it doesn't work, force close the app by double-tapping the home button and swiping up... ⇲

pop-up ads are excessive

Fix: 1. Check the app's settings for any options to reduce ad frequency. 2. Consider using the device's settings to limit ad tracking by going to... ⇲
 
Security issue

unauthorized in-app purchase attempts

Fix: 1. Go to Settings > [your name] > Subscriptions and check for any active subscriptions. 2. Enable 'Require Password' for purchases by going... ⇲
 
Video issue

video rewards do not function

Fix: 1. Restart the app to refresh the game data. 2. Check your internet connection, as a weak connection can prevent video rewards from loading.... ⇲
 
Freezing issue

frozen screens after watching ads

Fix: 1. Restart the app to see if the frozen screen resolves itself. 2. Check your internet connection, as a weak connection can cause issues aft... ⇲
 
Messages issue

no thank you responses from friends

Fix: 1. Check your friends list to ensure they are active players. 2. Send reminders or messages to friends to encourage them to respond to your... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.4%

Neutral
11.7%

Bad experience
3.9%

~ from our NLP analysis of 15,326 combined software ratings.

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 Private Data Hidden Objects Mystery Society collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. 44 Gems: $4.99 Gems are used to help you purchase items in the game.
  2. Large Set of Items: $9.99 A set of helpful items!
  3. Medium Set of Items: $2.99 A set of helpful items!
  4. 30000 Coins and 90 Gems: $9.99 Coins and gems help you purchase ingame items for advancement.
  5. 93 Gems: $9.99 Gems are used to help you purchase items in the game.
  6. Pack of Energy Items: $2.99 A pack of energy items that allow you to keep playing longer!
  7. Small Set of Items: $0.99 A set of helpful items!
  8. 190 Gems: $19.99 Gems are used to help you purchase items in the game.
  9. 15000 Coins: $4.99 Coins are used to help you purchase items in the game.
  10. 31750 Coins: $9.99 Coins are used to help you purchase items in the game.