fix problems on RealVNC Viewer [iphone]

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—— Run into issues on RealVNC Viewer? Get help pending when official support gets back to you!

RealVNC Viewer: Remote Desktop
Info:
company: RealVNC
: https://www.realvnc.com/support/ios
: www.realvnc.com
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UI issue

Mouse input handling is poor

Fix: 1. Adjust the sensitivity settings in the RealVNC Viewer app if available. 2. Try using a Bluetooth mouse if you are not already, as it may... ⇲

Inability to scale remote display

Fix: 1. Check the display settings on the remote machine to see if you can adjust the resolution or scaling options there. 2. Use pinch-to-zoom g... ⇲

External display control is limited

Fix: 1. Check the settings on the remote machine to ensure that external display options are configured correctly. 2. Use the RealVNC Viewer app... ⇲

Clunky touch interface

Fix: 1. Familiarize yourself with the touch gestures supported by the app. Practice using them to improve your experience. 2. Adjust the sensitiv... ⇲

Keyboard input prompts for paste confirmation

Fix: 1. Familiarize yourself with the keyboard shortcuts for pasting on the remote machine to avoid the confirmation prompt. 2. If the prompt is... ⇲

Toolbar issues on connection

Fix: 1. Try disconnecting and reconnecting to the remote session to see if the toolbar appears correctly. 2. Check the app settings for any optio... ⇲
 
Freezing issue

Full screen app mode causes freezing

Fix: 1. Avoid using full screen mode if it consistently causes freezing. Instead, use the app in windowed mode. 2. If you must use full screen, t... ⇲
 
Network issue

Timeout issues when switching apps

Fix: 1. Adjust the timeout settings in the app if available. Look for options related to session timeouts or idle time. 2. Ensure that your inter... ⇲
 
Compatibility issue

Lack of multi-monitor support

Fix: 1. If you need to access multiple monitors, consider using a different remote desktop application that supports multi-monitor setups. 2. Alt... ⇲

No support for Tight VNC protocol

Fix: 1. If you require Tight VNC support, consider using a different remote desktop application that is compatible with that protocol. 2. Alterna... ⇲

Limited functionality with Bluetooth mouse

Fix: 1. Ensure that your Bluetooth mouse is fully charged and properly connected to your iPhone. 2. Check the settings on your iPhone to see if t... ⇲
 
Customization issue

No customization for mouse buttons

Fix: 1. Check the app settings for any options related to mouse button configuration. If none are available, consider using a different remote de... ⇲
 
Installation issue

Installation instructions lack clarity

Fix: 1. Refer to the official RealVNC website for detailed installation instructions and troubleshooting tips. 2. Follow a step-by-step guide ava... ⇲
 
Crashes issue

Crashes after a few minutes

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and delete unnecessary apps or file... ⇲
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Good experience
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Bad experience
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Neutral
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~ from our NLP analysis of 14,295 combined software ratings.

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 Private Data RealVNC Viewer collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data