fix problems on Mercato [iphone]

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—— Run into issues on Mercato? Get help pending when official support gets back to you!

Mercato: Grocery Delivery
Info:
company: Mercato, Inc.
: http://help.mercato.com/support/home
: mercato.com
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Bugs issue

Order cancellations without notice

Fix: 1. Review Order Confirmation: After placing an order, check your email for a confirmation message. If you see any discrepancies, contact cus... ⇲

Inaccurate inventory information

Fix: 1. Refresh the App: Close and reopen the app to refresh the inventory data. This can help in displaying the most current stock information.... ⇲

Delayed deliveries

Fix: 1. Track Your Order: Use the app to track your order status. This can provide updates on any delays. 2. Plan Ahead: If possible, place order... ⇲

Incorrect items received

Fix: 1. Double-Check Order Confirmation: Review your order confirmation to ensure that the items you received match what you ordered. 2. Report t... ⇲

Problems with order fulfillment

Fix: 1. Review Order Details: Double-check your order details in the app to ensure everything is correct before finalizing. 2. Contact Support: I... ⇲

Limited delivery options

Fix: 1. Check Delivery Areas: Ensure that you have entered your correct address in the app to see all available delivery options. 2. Explore Alte... ⇲
 
Support issue

Difficult to contact customer service

Fix: 1. Use In-App Support: Look for a help or support section within the app. Many apps have a chat feature or a FAQ section that can assist you... ⇲

Poor customer service experiences

Fix: 1. Use In-App Support: Utilize the in-app support feature for quicker responses to your inquiries. 2. Document Your Issues: Keep a record of... ⇲
 
Glitches issue

Glitchy user interface

Fix: 1. Restart the App: Close the app completely and reopen it to see if the glitches persist. 2. Update the App: Ensure you have the latest ver... ⇲
 
Payments issue

Issues with payment processing

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Wallet & Apple Pay to check you... ⇲

High delivery fees

Fix: 1. Check for Promotions: Look for any available promotions or discounts on delivery fees within the app. 2. Combine Orders: If possible, com... ⇲
 
UI issue

No option for individual cart checkouts

Fix: 1. Use Multiple Carts: If the app allows, create separate carts for different orders and check them out one at a time. 2. Plan Your Orders:... ⇲

Inability to clear cart

Fix: 1. Restart the App: Close and reopen the app to see if the issue resolves itself. 2. Update the App: Ensure you are using the latest version... ⇲

Confusing app navigation

Fix: 1. Familiarize Yourself with the App: Spend some time exploring the app to understand its layout and features better. 2. Use the Help Sectio... ⇲
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 what users are saying
Good experience
96.7%

Neutral
1.9%

Bad experience
1.5%

~ from our NLP analysis of 6,706 combined software ratings.

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 Private Data Mercato collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics