fix problems on StudentUniverse [iphone]

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—— Run into issues on StudentUniverse? Get help pending when official support gets back to you!

StudentUniverse: Cheap Travel
Info:
company: StudentUniverse.com
: https://www.studentuniverse.com
: www.studentuniverse.com
Chat with our AI-based StudentUniverse Support
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Account issue

Inability to confirm student status

Fix: 1. Verify your student ID: Make sure you have a valid student ID or documentation ready. Check if the app requires a specific format or type... ⇲
 
Payments issue

Booking errors leading to double charges

Fix: 1. Check your payment method: Ensure that your payment method is valid and has sufficient funds. Sometimes, errors occur due to payment issu... ⇲

Refund process is lengthy and complicated

Fix: 1. Document your request: Keep a record of your refund request, including dates and any correspondence. This can help expedite the process i... ⇲

Cancellation fees are unclear

Fix: 1. Review the terms and conditions: Look for the cancellation policy in the app or on the website. This is usually found in the help or FAQ... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Use in-app support: Check if the app has a support or help section. Often, there are FAQs or chat options that can provide immediate assi... ⇲

Inadequate support for flight changes

Fix: 1. Check the app for change options: Look for a 'Manage Booking' or similar section in the app where you can initiate changes to your flight... ⇲
 
Updates issue

Flight availability not updated in real-time

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the data. This can help in loading the most current flight availabilit... ⇲

Difficulty accessing app after updates

Fix: 1. Restart your device: After an update, restart your iPhone to ensure all changes take effect properly. OR 2. Reinstall the app: If the... ⇲
 
Freezing issue

StudentUniverse freezes when changing dates

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on the Stud... ⇲
 
Customization issue

No option to add trip details to calendar

Fix: 1. Manually add details: Open your calendar app and create a new event for your trip, entering the details manually. OR 2. Use a third-pa... ⇲
 
Search issue

Limited hotel search functionality

Fix: 1. Use filters: When searching for hotels, use the filter options to narrow down your search based on price, amenities, and location. OR... ⇲
 
Settings issue

Absurd flight rebooking options

Fix: 1. Compare options: Use the app to view all available rebooking options and compare them with other travel sites to find a better deal. OR... ⇲
 
Ads issue

Misleading pricing during booking

Fix: 1. Review all fees before finalizing: Before completing your booking, carefully review the total cost breakdown to ensure there are no hidde... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.7%

Neutral
1.6%

~ from our NLP analysis of 29,608 combined software ratings.

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 Private Data StudentUniverse collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Diagnostics