fix problems on Rakuten Viber Messenger [iphone]

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—— Run into issues on Rakuten Viber Messenger? Get help pending when official support gets back to you!

Rakuten Viber Messenger
Info:
company: Viber Media SARL.
: https://support.viber.com
: www.viber.com
Chat with our AI-based Rakuten Viber Messenger Support
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Notifications issue

Notifications not working on iPhone

Fix: 1. Check your iPhone's notification settings by going to 'Settings' > 'Notifications' > 'Viber'. Ensure that 'Allow Notifications' is enable... ⇲

Inconsistent message notifications

Fix: 1. Check your notification settings in both the iPhone settings and the Viber app to ensure they are correctly configured. 2. Restart your i... ⇲
 
Network issue

Calls drop after 10 minutes

Fix: 1. Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. 2. Close any background apps that may be usin... ⇲
 
Account issue

Account banned without clear reason

Fix: 1. Review Viber's terms of service to ensure you haven't violated any rules. 2. If you believe the ban is a mistake, try logging into your a... ⇲

Activation failed after account block

Fix: 1. Wait for a few hours and try activating your account again, as temporary blocks may resolve themselves. 2. Ensure you are entering the co... ⇲
 
Support issue

Generic customer support responses

Fix: 1. Use the in-app help feature by going to 'More' > 'Settings' > 'Help' to find FAQs that may address your issue. 2. Search online forums or... ⇲
 
Video issue

Video quality issues during calls

Fix: 1. Ensure you have a strong internet connection. Switch to a Wi-Fi network if possible. 2. Close other applications that may be using bandwi... ⇲
 
Battery issue

Battery drain during calls

Fix: 1. Reduce the screen brightness during calls by swiping down from the top right corner and adjusting the brightness slider. 2. Close any unn... ⇲
 
Ads issue

Ads without opt-out option

Fix: 1. Consider upgrading to Viber Out or Viber's premium services if available, as these may reduce or eliminate ads. 2. Use the app in offline... ⇲
 
Privacy issue

Difficulties with deleting data

Fix: 1. To delete chat history, go to 'More' > 'Settings' > 'Account' > 'Delete Account'. This will remove all your data from Viber. 2. For indiv... ⇲
 
Security issue

Secret chat feature is less secure

Fix: 1. Use the regular chat feature for important conversations, as it may offer better security. 2. Regularly update your app to ensure you hav... ⇲
 
Settings issue

Limited group call participants

Fix: 1. Check if you are using the latest version of Viber, as updates may increase participant limits. 2. Consider using alternative platforms f... ⇲

No instructions for proxy settings

Fix: 1. Check the Viber support page or community forums for user-shared proxy settings and instructions. 2. If you have a specific proxy server,... ⇲
 
Customization issue

Text formatting limitations

Fix: 1. Use basic text formatting options available in Viber, such as bold or italics, by using asterisks or underscores. 2. For more complex for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.5%

Bad experience
6.1%

Neutral
4.4%

~ from our NLP analysis of 752,506 combined software ratings.

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 Private Data Rakuten Viber Messenger collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Viber credit pack: $0.99 Viber credit pack (valid for 1 year)
  2. Viber credit pack: $4.99 Viber credit pack (valid for 1 year)
  3. Viber credit pack: $9.99 Viber credit pack (valid for 1 year)
  4. Monthly Subscription Worldwide: $5.99 Monthly Subscription Worldwide
  5. Monthly sub to USA: $1.99 Get monthly subscription to USA
  6. Monthly Subscription worldwide: $5.99 Monthly Subscription worldwide calling plan
  7. Monthly subscription Worldwide: $5.99 Monthly subscription to call Worldwide
  8. Viber credit pack: $4.99 Viber credit pack
  9. Viber credit pack: $4.99 Viber credit pack
  10. Viber credit pack: $9.99 Viber credit pack