fix problems on Proton Drive [iphone]

—— Run into issues on Proton Drive? Get help pending when official support gets back to you!

Proton Drive: Cloud Storage

Info:

company: Proton AG

: https://proton.me/support/drive

: proton.me

Chat with our AI-based Proton Drive Support

🛠️ Common Proton Drive Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Proton Drive freezes during file navigation

Fix: 1. Close the app completely by swiping it away from the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Reopen Prot... ⇲

Slow upload speeds

Fix: 1. Ensure you are connected to a stable Wi-Fi network. If using cellular data, check your signal strength. 2. Try uploading files during off... ⇲

Uploads issue

Limited to uploading one file at a time

Fix: 1. Use the Proton Drive app to select the file you want to upload. 2. After the upload is complete, repeat the process for the next file. Th... ⇲

Cannot upload more than 10 photos at a time

Fix: 1. Select up to 10 photos to upload at once. 2. After the upload is complete, repeat the process for the next batch of photos. This limitati... ⇲

Duplicate photo uploads

Fix: 1. Before uploading, check your gallery for duplicates and remove them. 2. After uploading, review your Proton Drive files and delete any du... ⇲

Syncing issue

Inconsistent syncing with offline files

Fix: 1. Ensure that you have a stable internet connection when syncing. 2. Manually refresh the app by pulling down on the file list to trigger a... ⇲

Loading issue

Frequent loading delays

Fix: 1. Clear the app cache by uninstalling and reinstalling the app. 2. Ensure your device has enough free storage space, as low storage can slo... ⇲

Crashes issue

Proton Drive crashes during logout

Fix: 1. Before logging out, ensure all files are synced and saved. 2. Try force-closing the app before logging out to prevent crashes. 3. If the... ⇲

Backup issue

No automatic photo backup when screen is off

Fix: 1. Check the app settings to see if there is an option for background uploads or automatic backups. 2. Ensure that the app has permission to... ⇲

Customization issue

Lacks built-in text editor for file modification

Fix: 1. Use a third-party text editor app to modify your files and then upload them back to Proton Drive. 2. Look for compatible text editing app... ⇲

Limited sorting options for folders

Fix: 1. Organize your files manually by creating subfolders and naming them in a way that makes them easy to find. 2. Use a consistent naming con... ⇲

Settings issue

Difficulties with file sharing

Fix: 1. Ensure you are using the correct sharing options within the app. 2. Try generating a shareable link and sending it via email or messaging... ⇲

UI issue

Inability to paste videos in documents

Fix: 1. Use the app to upload videos separately and then link to them in your documents. 2. Check if the app supports embedding links to videos f... ⇲

Compatibility issue

Proton Drive does not integrate well with Apple Files app

Fix: 1. Use Proton Drive directly for file management instead of relying on Apple Files. 2. Check if there are any settings in Proton Drive that... ⇲

Incompatibility with basic iOS design patterns

Fix: 1. Familiarize yourself with the app's unique interface and features. 2. Look for tutorials or guides that explain how to navigate the app e... ⇲

Storage issue

No option to purchase additional storage

Fix: 1. Check the app settings or account management section for any options related to storage upgrades. 2. If no options are available, conside... ⇲

Proton Drive takes excessive storage space

Fix: 1. Check the app settings for options to clear cache or temporary files. 2. Uninstall and reinstall the app to free up space. OR Regularl... ⇲

Account issue

Frequent account lockouts

Fix: 1. Ensure you are using the correct login credentials. 2. Reset your password if you are unsure. 3. Enable two-factor authentication if avai... ⇲

Support issue

Poor customer support response times

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Use community forums or user groups for advice from other users w... ⇲

Video issue