fix problems on Renfe [iphone]

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—— Run into issues on Renfe? Get help pending when official support gets back to you!

Renfe
Info:
company: Renfe Viajeros
: http://www.renfe.com
: www.renfe.com
Chat with our AI-based Renfe Support
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Registration issue

Difficulties in account registration

Fix: 1. Ensure you are entering all required fields correctly, including email and password. Use a valid email address that you have access to.... ⇲

Registration process often fails

Fix: 1. Double-check that all required fields are filled out correctly and that your email is valid. 2. Try using a different device or browser... ⇲
 
Network issue

Inconsistent train availability

Fix: 1. Check the app's settings to ensure you have selected the correct travel dates and times. 2. Try refreshing the app or restarting it to s... ⇲

Frequent timeouts during transactions

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Try clearing the app... ⇲
 
UI issue

Navigation issues between screens

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. If you encounter navigation issues, try restarting the app to r... ⇲

User interface hides action buttons

Fix: 1. Try rotating your device to landscape mode to see if the buttons become visible. 2. Check if there are any settings in the app that allo... ⇲

Renfe is not user-friendly

Fix: 1. Take time to explore the app's features and familiarize yourself with its layout. 2. Look for tutorials or guides online that can help y... ⇲
 
Settings issue

Cannot save frequent passengers

Fix: 1. Ensure you are logged into your account before trying to save frequent passengers. 2. Check if there is a specific section in the app fo... ⇲

Inability to change or cancel tickets

Fix: 1. Check the app's policy on ticket changes and cancellations, as some tickets may be non-refundable or have restrictions. 2. Navigate to y... ⇲
 
Security issue

Two-factor authentication problems

Fix: 1. Ensure that your phone number is entered correctly in your account settings. 2. Check your phone's signal and ensure you can receive SMS... ⇲
 
Messages issue

Error messages lack context

Fix: 1. Take note of the specific error message and try to replicate the action that caused it. This can help identify patterns. 2. Check the ap... ⇲
 
Compatibility issue

Renfe does not accept international phone numbers

Fix: 1. If you are trying to register with an international number, ensure you are using the correct country code. 2. Consider using a local num... ⇲

Limited functionality for non-Spanish users

Fix: 1. Check if the app has a language setting and switch to English or your preferred language if available. 2. Use the Renfe website, which m... ⇲
 
Account issue

Renfe fails to remember credit card information

Fix: 1. Ensure that you are selecting the option to save your credit card information during the payment process. 2. Check your phone's settings... ⇲
 
Updates issue

Renfe does not work after updates

Fix: 1. Restart your iPhone after an update to ensure all apps are functioning correctly. 2. Check for any additional updates for the Renfe app... ⇲
 
Bugs issue

Inability to book tickets on first try

Fix: 1. Ensure that you are entering all required information correctly before attempting to book. 2. If the app fails to book on the first try,... ⇲

Renfe does not display correct connections

Fix: 1. Double-check the travel dates and times you are entering to ensure they are correct. 2. Refresh the app or restart it to see if the conn... ⇲
 
Slow issue

Renfe is slow and unresponsive

Fix: 1. Close any background apps that may be using resources. Double-click the home button and swipe up on apps to close them. 2. Restart your... ⇲
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 what users are saying
Good experience
90.8%

Bad experience
7.2%

Neutral
2.1%

~ from our NLP analysis of 1,915 combined software ratings.

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 Private Data Renfe collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics
    • Other Data