fix problems on Fam [iphone]

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—— Run into issues on Fam? Get help pending when official support gets back to you!

Fam - make new friends live
Info:
company: SpotMap, Inc.
: https://www.famapp.com/privacy-policy
: www.famapp.com
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Bugs issue

Inconsistent call joining behavior

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Check your internet connection. A stable... ⇲
 
UI issue

Texting interface obstructs message visibility

Fix: 1. Check if there are any settings in the app that allow you to adjust the size or position of the texting interface. 2. Try rotating your d... ⇲

Icons cover users' faces

Fix: 1. Check if there are any settings in the app that allow you to adjust the size or position of icons. 2. Try rotating your device to landsca... ⇲
 
Privacy issue

Random video calls without consent

Fix: 1. Review your app settings for privacy options. Look for settings that control who can call you and adjust them to limit calls to only your... ⇲

Unwanted contact list invitations

Fix: 1. Adjust your privacy settings to limit who can send you invitations. Look for options related to friend requests or invitations in the app... ⇲

No confirmation for inviting all contacts

Fix: 1. Before inviting contacts, double-check the list to ensure you only select those you want to invite. 2. If the app allows, create a separa... ⇲
 
Payments issue

High premium subscription cost

Fix: 1. Review the features included in the premium subscription to determine if they are worth the cost for you. 2. Look for any promotional off... ⇲

Inability to chat without premium

Fix: 1. Use the app's free features to connect with users, such as sending friend requests or participating in group activities. 2. Engage with u... ⇲

In-app purchases not delivering expected features

Fix: 1. Check your purchase history in the App Store to confirm the transaction was successful. Go to Settings > [your name] > Subscriptions. 2.... ⇲
 
Security issue

Inappropriate content from underage users

Fix: 1. Use the app's reporting feature to report any inappropriate content or users. This helps maintain a safer environment. 2. Adjust your pri... ⇲

Age verification not enforced

Fix: 1. Report any users you suspect are underage to help maintain a safer environment. Use the app's reporting feature for this. 2. Adjust your... ⇲

Presence of underage users in the app

Fix: 1. Report any users you suspect are underage to help maintain a safer environment. Use the app's reporting feature for this. 2. Adjust your... ⇲
 
Video issue

Black screen during calls

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Check your internet connection. A stable... ⇲
 
Slow issue

Frequent lag during video chats

Fix: 1. Ensure you have a strong internet connection. Switch to a different Wi-Fi network or use cellular data if available. 2. Close any backgro... ⇲
 
Account issue

Account disabled without reason

Fix: 1. Try logging out and logging back into your account. This can sometimes resolve temporary issues. 2. Check your email for any notification... ⇲

Loss of previous account upon reinstallation

Fix: 1. Ensure you are logging in with the same credentials (email/username) you used previously. 2. Check if the app has a recovery option for a... ⇲
 
Loading issue

Loading issues with notifications and messages

Fix: 1. Check your internet connection. A weak connection can cause loading issues. Switch between Wi-Fi and cellular data to see if it improves... ⇲
 
Camera issue

Random photo capture on app launch

Fix: 1. Check the app permissions in your iPhone settings. Go to Settings > Privacy > Camera and ensure Fam has the appropriate permissions. 2. R... ⇲
 
Login issue

Difficulty logging back into accounts

Fix: 1. Ensure you are entering the correct login credentials. If you forgot your password, use the 'Forgot Password' feature to reset it. 2. Che... ⇲
 
Support issue

Inadequate customer support response

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Document your issue clearly and try reaching out again through th... ⇲
 
Customization issue

Limited options for interests selection

Fix: 1. Explore the app's settings to see if there are any updates or additional categories available for interests. 2. Provide feedback within t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.2%

Bad experience
1.9%

Neutral
0.9%

~ from our NLP analysis of 203,857 combined software ratings.

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 Private Data Fam collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Fam Pro: $9.99 pro members can see everyone’s snap
  2. Fam Pro Monthly: $16.99 pro members can see everyone’s snap
  3. Fam Pro: $12.99 pro members can see everyone’s snap
  4. Fam Pro Quarterly: $25.99 pro members can see everyone’s snap
  5. Fam Pro: $9.99 pro members can see everyone’s snap
  6. Fam Pro Monthly: $17.99 pro members can see everyone’s snap
  7. Fam Pro Quarterly: $27.99 pro members can see everyone’s snap
  8. Fam Pro Monthly: $11.99 pro members can see everyone’s snap
  9. Fam Pro Weekly: $6.99 pro members can see everyone’s snap
  10. 3 Snap Coins: $0.99 use snap coins to add people on snapchat