fix problems on USB Disk SE, File Manager [iphone]

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—— Run into issues on USB Disk SE, File Manager? Get help pending when official support gets back to you!

USB Disk SE, File Manager
Info:
company: Imesart S.a.r.l.
: https://imesart.com/usb-disk/faq.php?p=0
: imesart.com
Chat with our AI-based USB Disk SE, File Manager Support
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Backup issue

Original folder deleted during copy

Fix: 1. Always create a backup of your files before transferring. 2. When copying files, ensure you are using the 'Copy' function instead of 'Mov... ⇲
 
Syncing issue

Authentication needed error with Google Drive

Fix: 1. Ensure that you are logged into your Google account within the app. 2. Try logging out and back into your Google account to refresh the a... ⇲

Files not copied after reopening app

Fix: 1. Ensure that you are saving files correctly before closing the app. 2. Check the app settings to see if there is an option to auto-save or... ⇲
 
Uploads issue

Uploads stop after a few files

Fix: 1. Check your internet connection and ensure it is stable. 2. Try uploading files in smaller batches to see if that resolves the issue. OR... ⇲

Does not support uploading directories

Fix: 1. Manually upload files one by one or in smaller groups until the app supports directory uploads in a future update. 2. Use a different fil... ⇲
 
Bugs issue

USB Disk SE, File Manager does not keep PDFs open

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix this issue. 2. Try closing other apps that may be using memor... ⇲

PDFs change pages unexpectedly

Fix: 1. Check for any updates to the app that may address this issue. 2. Try using a different PDF viewer app to see if the problem persists. O... ⇲

Inconsistent PDF position restoration

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix this issue. 2. Try saving your position manually before closi... ⇲
 
Compatibility issue

iPhone does not recognize USB drives

Fix: 1. Ensure that the USB drive is properly formatted for iOS (FAT32 or exFAT). 2. Try using a different USB port or cable to connect the drive... ⇲

No support for iCloud Drive

Fix: 1. Use the Files app on your iPhone to access iCloud Drive instead. 2. Consider using a different file management app that supports iCloud D... ⇲

No support for PDF format documents

Fix: 1. Use a dedicated PDF reader app to open and manage PDF files. 2. Convert PDF files to a supported format if necessary. OR 1. Check for... ⇲

Does not work with Apple Watch v6

Fix: 1. Check for any updates to the app that may add compatibility with Apple Watch v6. 2. Use the app on your iPhone instead for the time being... ⇲
 
Permissions issue

Requires subscription for local photo access

Fix: 1. Check if there are any free alternatives or features within the app that allow local photo access without a subscription. 2. Consider usi... ⇲

USB Disk SE, File Manager asks for cloud services only

Fix: 1. Check the app settings to see if there is an option to disable cloud service prompts. 2. Use the app primarily for local file management... ⇲
 
Storage issue

Cannot save pictures on camera roll

Fix: 1. Check the app permissions in Settings > Privacy > Photos and ensure the app has access to your camera roll. 2. Try saving the pictures to... ⇲
 
Screen issue

Screen goes black when rotating device

Fix: 1. Restart the app to see if the issue persists. 2. Check your device's orientation lock settings to ensure they are not interfering with th... ⇲
 
Video issue

MP4 files do not play

Fix: 1. Ensure that the MP4 files are not corrupted by trying to play them in another media player. 2. Check if the app supports the specific cod... ⇲
 
UI issue

Misleading labeling and functionality

Fix: 1. Familiarize yourself with the app's features by checking the help section or user guide within the app. 2. Provide feedback to the app de... ⇲

Top and bottom bar does not disappear

Fix: 1. Try tapping the screen to see if the bars hide automatically. 2. Check the app settings for any options related to full-screen mode. OR... ⇲
 
Crashes issue

USB Disk SE, File Manager will not open

Fix: 1. Restart your iPhone and try opening the app again. 2. Check for updates to the app in the App Store and install any available updates.... ⇲
 
Security issue

Cannot read password-protected documents

Fix: 1. Use a dedicated PDF reader app that supports password-protected documents. 2. Ensure you have the correct password to access the document... ⇲
 
Customization issue

No option to go to a specific page in a book

Fix: 1. Use the search function to find specific content within the book if available. 2. Manually scroll through the pages to reach the desired... ⇲
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 what users are saying
Good experience
86.0%

Bad experience
10.1%

Neutral
3.9%

~ from our NLP analysis of 764 combined software ratings.

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 Private Data USB Disk SE, File Manager collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. USB Disk Pro Monthly: $3.99 Full access to all features for a month.
  2. USB Disk Pro Yearly: $29.99 Full access to all features for a year.
  3. USB Disk Pro Half Yearly: $19.99 Full access to all features for half a year.