fix problems on HostedTime [iphone]

—— Run into issues on HostedTime? Get help pending when official support gets back to you!

HostedTime

Info:

company: Bektek Enterprises, Inc.

: http://support.bektekinc.com/

: www.bektekinc.com

Chat with our AI-based HostedTime Support

🛠️ Common HostedTime Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Can't connect to server

Fix: 1. Check your internet connection: Ensure that your device is connected to Wi-Fi or cellular data. You can do this by opening a web browser... ⇲

Wrong User ID and Password error

Fix: 1. Double-check your credentials: Ensure that you are entering the correct User ID and Password. Pay attention to case sensitivity and any s... ⇲

Support issue

HostedTime support requires email and password

Fix: 1. Use your registered email and password: Make sure you are using the same credentials you use to log into the app. If you have forgotten t... ⇲

Messages issue

Messages section shows no conversation

Fix: 1. Refresh the messages section: Pull down on the messages screen to refresh the content. This can help load any new messages that may not h... ⇲

UI issue

Cannot view PTO

Fix: 1. Navigate to the PTO section: Ensure you are looking in the correct section of the app for PTO. Sometimes it may be under a different tab... ⇲

Does not scroll on time card

Fix: 1. Restart the app: Close the app completely and reopen it to see if scrolling functionality is restored. OR 2. Check for device updates:... ⇲

Hours and shift differences combined

Fix: 1. Review your settings: Check if there are any settings in the app that allow you to separate hours and shifts. Adjust these settings if av... ⇲

Cannot see scheduled PTO days

Fix: 1. Refresh the PTO section: Pull down on the PTO section to refresh the content and see if your scheduled days appear. OR 2. Check your a... ⇲

Cannot see paychecks or W2s

Fix: 1. Navigate to the correct section: Ensure you are looking in the right section of the app for paychecks and W2s. Sometimes they may be unde... ⇲

Downloads issue

Must download check to view

Fix: 1. Check app settings: Look for any settings that may allow you to view checks directly in the app without downloading. Adjust these setting... ⇲

Logged out unexpectedly

Fix: 1. Check for app updates: Ensure that you are using the latest version of the app, as updates may fix stability issues that cause unexpected... ⇲

Unable to log in after update

Fix: 1. Restart your device: Sometimes a simple restart can resolve login issues after an update. OR 2. Clear app cache: Go to your iPhone set... ⇲

Bugs issue

Hour totals incorrect

Fix: 1. Review your time entries: Go through your time entries to ensure they are recorded correctly. If you find discrepancies, edit them as nee... ⇲

No period hour totals

Fix: 1. Check the reporting period: Make sure you are looking at the correct reporting period for your hours. Adjust the date range if necessary.... ⇲

Crashes issue

HostedTime crashes when viewing messages

Fix: 1. Clear app cache: Go to your iPhone settings, find HostedTime, and clear the cache if the option is available. This can help resolve crash... ⇲

Account issue

Only allows one account

Fix: 1. Log out of the current account: If you want to switch accounts, log out of the current account first before trying to log in with another... ⇲

Locked out of account

Fix: 1. Reset your password: Use the 'Forgot Password' feature to reset your password and regain access to your account. OR 2. Wait for a cool... ⇲

Loading issue

Screen does not load completely

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause loading issues. OR 2. Res... ⇲

Screen issue

Blank screen displayed

Fix: 1. Restart the app: Close the app completely and reopen it to see if the screen loads correctly. OR 2. Clear app cache: Go to your iPhone... ⇲

Network issue

Server not available

Fix: 1. Check server status: Visit the official website or social media pages of HostedTime to see if there are any announcements regarding serve... ⇲

Glitches issue