fix problems on EVgo [iphone]

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—— Run into issues on EVgo? Get help pending when official support gets back to you!

EVgo - Fast EV Charging
Info:
company: EVgo
: http://www.evgo.com
: www.evgo.com
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Bugs issue

Inaccurate station availability

Fix: Check the EVgo app for the latest updates on station availability. If you find discrepancies, try refreshing the app or logging out and back... ⇲

Inconsistent charging speeds

Fix: Check the specifications of the charging station you are using to ensure it matches your vehicle's charging capabilities. Some stations may... ⇲

EVgo does not show voltage and amps

Fix: Check the specifications of the charging station you are using, as not all stations may provide voltage and amp information in the app. This... ⇲
 
Support issue

Customer service response times are slow

Fix: Utilize the in-app support feature for quicker responses. This may provide you with immediate answers to common questions or issues. OR C... ⇲
 
Account issue

Account issues with unauthorized charges

Fix: Review your account transaction history in the app to identify any unauthorized charges. If you find discrepancies, document them and check... ⇲

Inability to easily remove vehicles from account

Fix: To remove a vehicle, go to your account settings in the app, select 'Vehicles', and follow the prompts to remove the desired vehicle. Make s... ⇲

Issues with account suspension

Fix: If your account is suspended, check your email for any notifications from EVgo regarding the reason for the suspension. Follow any instructi... ⇲
 
Updates issue

Difficulties with credit card updates

Fix: To update your credit card information, go to the account settings in the app, select 'Payment Methods', and follow the prompts to add or up... ⇲

Lack of real-time charging status updates

Fix: Check your app settings to ensure that notifications are enabled for charging status updates. Go to Settings > Notifications > EVgo and enab... ⇲
 
UI issue

Confusing app navigation

Fix: Familiarize yourself with the app layout by exploring each section. Take a few minutes to navigate through the menus to understand where key... ⇲
 
Compatibility issue

Autocharge feature compatibility issues

Fix: Check the compatibility of your vehicle with the Autocharge feature by reviewing the EVgo website or app documentation. Ensure that your veh... ⇲

Limited support for non-compatible vehicles

Fix: Review the list of compatible vehicles on the EVgo website to ensure your vehicle is supported. If it is not, consider looking for alternati... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for EVgo, and check for any available updates. Keeping yo... ⇲
 
Maintenance issue

Poor maintenance of charging stations

Fix: Before using a charging station, check the EVgo app for user reviews or comments about the station's condition. If you find a poorly maintai... ⇲

Delayed repairs for broken chargers

Fix: If you encounter a broken charger, report it immediately through the app to expedite repairs. Include details such as the station ID and the... ⇲
 
Settings issue

Unclear subscription plan details

Fix: Review the subscription plan details in the app or on the EVgo website. Take notes on the features and costs associated with each plan to cl... ⇲

Confusing autocharge setup process

Fix: Follow the step-by-step instructions provided in the app for setting up Autocharge. Take your time to ensure each step is completed correctl... ⇲
 
Availability issue

Limited local charging options

Fix: Use the EVgo app to search for charging stations in your area. If options are limited, consider expanding your search radius to find more st... ⇲
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 what users are saying
Good experience
81.3%

Bad experience
15.4%

Neutral
3.3%

~ from our NLP analysis of 7,324 combined software ratings.

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 Private Data EVgo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics