fix problems on TAP Air Portugal [iphone]

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—— Run into issues on TAP Air Portugal? Get help pending when official support gets back to you!

TAP Air Portugal
Info:
company: Transportes Aereos Portugueses S.A.
: http://www.flytap.com
: www.flytap.com
Chat with our AI-based TAP Air Portugal Support
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Bugs issue
Bugs in flight booking

Fix: 1. Try booking through a different network: If you're on Wi-Fi, switch to mobile data or vice versa. Sometimes, network issues can cause bug... »»
Inability to check in via app

Fix: 1. Ensure your flight is eligible for mobile check-in: Not all flights may support this feature. Check TAP Air Portugal's website for eligib... »»
Unknown error messages

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. OR 2. Clear app cache: As mentioned earlier, cle... »»
Inability to add flights

Fix: 1. Check your account settings: Ensure your account is set up correctly and that you are logged in properly. OR 2. Use the website: If th... »»
 
Login issue
Login issues

Fix: 1. Reset your password: Go to the login screen, tap on 'Forgot Password?', and follow the instructions to reset it. Make sure to check your... »»
App requires constant re-login

Fix: 1. Check your app settings: Ensure that you have the 'Stay logged in' option enabled if available. OR 2. Update the app: Sometimes, bugs... »»
 
Messages issue
Text message confirmation fails

Fix: 1. Check your phone settings: Go to Settings > Messages and ensure that 'Send as SMS' is enabled. Also, check if you have blocked the TAP Ai... »»
Email confirmation not received

Fix: 1. Check your spam/junk folder: Sometimes, confirmation emails can end up there. If found, mark them as 'Not Spam' to ensure future emails a... »»
 
UI issue
Redirects to website for booking

Fix: 1. Use the app for initial searches: Start your booking in the app, and if it redirects, try to complete the booking process on the website... »»
Unintuitive interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. Look for a help or tutorial s... »»
Confusing seat selection process

Fix: 1. Review the seat map carefully: When selecting seats, take your time to understand the layout and available options. OR 2. Use the webs... »»
 
Registration issue
Errors during registration

Fix: 1. Double-check your information: Ensure all fields are filled out correctly, especially email and password. Use a strong password that meet... »»
 
Syncing issue
Inconsistent information between app and website

Fix: 1. Always verify on the website: If you notice discrepancies, cross-check the information on the TAP Air Portugal website for accuracy. OR... »»
 
Payments issue
Payment process issues

Fix: 1. Check your payment method: Ensure your credit/debit card details are entered correctly and that your card is not expired. OR 2. Try a... »»
High prices during booking

Fix: 1. Compare prices: Use the app to check prices at different times or days to find the best deal. OR 2. Look for promotions: Check the TAP... »»
 
Notifications issue
No notifications for flight delays

Fix: 1. Enable notifications: Go to your iPhone's Settings > Notifications > TAP Air Portugal and ensure notifications are allowed. OR 2. Chec... »»
 
Support issue
Poor customer service

Fix: 1. Use the app's help section: Look for FAQs or help articles within the app that may address your concerns. OR 2. Reach out via social m... »»
 
Updates issue
Difficulties in updating passenger information

Fix: 1. Check the app settings: Go to your profile and ensure you are following the correct steps to update your information. OR 2. Use the we... »»
 
Compatibility issue
Limited functionality

Fix: 1. Use the website for full features: If the app lacks certain functionalities, consider using the TAP Air Portugal website for a more compr... »»
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 what users are saying
Bad experience
68.0%

Good experience
29.6%

Neutral
2.3%

~ from our NLP analysis of 388 combined software ratings.

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 Private Data TAP Air Portugal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics