fix problems on FNBT & FCB [iphone]

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—— Run into issues on FNBT & FCB ? Get help pending when official support gets back to you!

FNBT & FCB Mobile
Info:
company: First Community Bancshares, Inc.
: https://www.1stnb.com
: www.1stnb.com
Chat with our AI-based FNBT & FCB Support
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Login issue

Login issues and account access problems

Fix: 1. Double-check your username and password for any typos. 2. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Updates issue

Delayed availability of deposited checks

Fix: 1. Check the bank's policy on check deposits to understand the typical processing times. 2. Ensure that you have followed all deposit guidel... ⇲

Old app and website disabled too soon

Fix: 1. If you are still using the old app, ensure you have transitioned to the new app as soon as possible. 2. Familiarize yourself with the new... ⇲

Key features removed in the new app

Fix: 1. Familiarize yourself with the new app's features and see if there are alternative ways to perform the tasks you need. 2. Check the app's... ⇲
 
Syncing issue

FNBT & FCB does not update account in real time

Fix: 1. Ensure you have a stable internet connection. 2. Try refreshing the app by pulling down on the transaction list to see if it updates. 3.... ⇲
 
Notifications issue

Lack of notifications for transactions

Fix: 1. Check your notification settings in the app. Go to Settings > Notifications and ensure that notifications for the FNBT & FCB app are enab... ⇲
 
Account issue

Inability to transfer money between accounts through the app

Fix: 1. Verify that you are using the correct account details and that both accounts are linked properly in the app. 2. Check if there are any re... ⇲
 
Support issue

Zelle support is missing

Fix: 1. Check if Zelle is available through your bank by visiting the FNBT & FCB website or app. 2. If Zelle is not integrated, consider using th... ⇲

Poor customer service response

Fix: 1. Use the in-app messaging feature to reach out to customer service during their peak hours for a quicker response. 2. Document your inquir... ⇲

No contingency plans for technical issues

Fix: 1. Regularly back up your financial data and account information to avoid loss during technical issues. 2. Keep a record of important transa... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app's cache if po... ⇲
 
Payments issue

Overdraft fees are excessive

Fix: 1. Review your account statements to understand the fees and identify any patterns. 2. Set up alerts for low balances to avoid overdrafts in... ⇲
 
Network issue

Inconsistent cash transfer with other apps

Fix: 1. Verify that you are using the correct account details for transfers. 2. Check if there are any limits or restrictions on your account tha... ⇲
 
UI issue

FNBT & FCB interface updates are not user-friendly

Fix: 1. Take time to explore the new interface and familiarize yourself with its layout. 2. Look for tutorials or guides within the app that may... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.5%

Neutral
2.0%

~ from our NLP analysis of 94,429 combined software ratings.

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 Private Data FNBT & FCB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data