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Mobile Passport by Airside
Info:
company: Airside Mobile LLC
: https://mobilepassport.us
: www.mobilepassport.us
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Support issue

Poor communication from airport personnel

Fix: If you encounter unhelpful airport staff, politely ask for a supervisor or someone who may have more information about the Mobile Passport p... ⇲

Limited awareness of the app among travelers

Fix: Share your experiences with fellow travelers and encourage them to download the app. You can also share tips on how to use it effectively.... ⇲
 
Settings issue

requires re-entry of passport information within 4 hours

Fix: To avoid re-entering your passport information, try to complete your Mobile Passport application as close to your arrival time as possible.... ⇲
 
Account issue

Inconsistent enforcement of Mobile Passport lines

Fix: Observe the lines and ask fellow travelers or airport staff which line is currently being used for Mobile Passport. This can help you avoid... ⇲

Low priority in customs processing compared to Global Entry

Fix: If you are a frequent traveler, consider applying for Global Entry, which may provide faster processing times at customs compared to Mobile... ⇲
 
UI issue

Signage for Mobile Passport is unclear

Fix: Take a moment to look around for any signs that may indicate the Mobile Passport line or ask airport personnel for directions to the correct... ⇲

Confusion about which line to use

Fix: When you arrive at customs, look for signs indicating which lines are for Mobile Passport and Global Entry. If unsure, ask airport personnel... ⇲
 
Network issue

may not work without internet connection

Fix: Before your trip, ensure that you download your passport information and any necessary documents to your device. This way, you can access th... ⇲
 
Payments issue

requires subscription for storing passport details

Fix: If you prefer not to pay for a subscription, consider manually entering your passport details each time you travel. This may be more time-co... ⇲
 
Camera issue

Difficulties with photo requirements for the app

Fix: Ensure that you take your photo in good lighting and follow the app's guidelines for photo requirements. Use a plain background and avoid sh... ⇲
 
Freezing issue

may freeze or not function in crowded areas

Fix: Before traveling, ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. OR If the app... ⇲
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 what users are saying
Good experience
89.3%

Bad experience
8.7%

Neutral
2.1%

~ from our NLP analysis of 111,968 combined software ratings.

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