fix problems on DingTalk [iphone]

—— Run into issues on DingTalk? Get help pending when official support gets back to you!

DingTalk - Make It Happen

Info:

company: DingTalk Singapore Private Limited

: https://www.dingtalk.com

Chat with our AI-based DingTalk Support

🛠️ Common DingTalk Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

registration problems

Fix: 1. Check Network: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. 2. Correct... ⇲

23% of users had this problem

sandboxing between Chinese and Western versions

Fix: 1. Use the Correct Version: Ensure you are using the version of DingTalk that is appropriate for your region. If you are in a Western countr... ⇲

23% of users had this problem

UI issue

complicated user experience

Fix: 1. Familiarize Yourself: Spend some time exploring the app and its features. Familiarity can help reduce the feeling of complexity. 2. Use... ⇲

lack of intuitive design

Fix: 1. Explore Tutorials: Look for online tutorials or guides that explain how to navigate DingTalk effectively. 2. Customize Settings: Spend s... ⇲

Crashes issue

DingTalk crashes frequently

Fix: 1. Update the App: Ensure that you are using the latest version of DingTalk. Go to the App Store, search for DingTalk, and check if an updat... ⇲

login issues

Fix: 1. Check Credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot P... ⇲

limited sign-in options

Fix: 1. Use Email or Phone: If you are trying to sign in with a method that is not working, try using an alternative method such as email or phon... ⇲

Audio issue

audio issues during video chat

Fix: 1. Check Volume Settings: Ensure that your device's volume is turned up and not muted. Also, check the in-app volume settings during the vid... ⇲

Screen issue

screen sharing not visible

Fix: 1. Check Permissions: Ensure that DingTalk has permission to share your screen. Go to Settings > DingTalk and check if screen recording is e... ⇲

Customization issue

language barrier for non-Chinese speakers

Fix: 1. Change Language Settings: Go to the app settings and look for language options. If available, change the language to English or your pref... ⇲

Messages issue

functionality issues with message saving

Fix: 1. Check App Settings: Go to DingTalk settings and ensure that message saving options are enabled. 2. Update the App: Make sure you are usi... ⇲

Account issue

account restrictions for foreign users

Fix: 1. Verify Account Type: Ensure that your account type is appropriate for your region. Some features may be restricted based on your account... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

62.0%

Good experience

31.7%

Neutral

6.3%

~ from our NLP analysis of 300 combined software ratings.

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Private Data DingTalk collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Search History
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data