fix problems on VooV Meeting [iphone]

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—— Run into issues on VooV Meeting? Get help pending when official support gets back to you!

VooV Meeting
Info:
company: Tencent Mobility Limited
: https://kf.qq.com/product/txhy.html
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Audio issue

audio not heard when in full screen

Fix: Exit full screen mode and check your audio settings. Tap on the screen to bring up the controls, then ensure that the audio is not muted. Yo... ⇲

mute/unmute button unresponsive

Fix: Try tapping the button multiple times or restarting the app. Sometimes, a simple restart can resolve unresponsive buttons. OR Check if yo... ⇲

no sound sharing in presentation mode

Fix: Check the presentation settings before sharing your screen. Ensure that the option to share sound is selected when you start sharing your sc... ⇲
 
Payments issue

international call charges incurred

Fix: To avoid international call charges, use the app's internet calling feature instead of dialing in via phone. Ensure you are connected to Wi-... ⇲
 
Account issue

unable to create account with mainland phone number

Fix: Try using a different phone number format, including the country code. For mainland China, ensure you are using +86 followed by your phone n... ⇲

cannot change date of birth

Fix: Check the account settings in the app. Look for an option to edit your profile information, including your date of birth. OR If you canno... ⇲

difficult account cancellation process

Fix: Look for the account settings in the app and see if there is an option to delete or deactivate your account. Follow the prompts provided.... ⇲

no join meeting option without phone number

Fix: Check if there is an option to join via email or a meeting link instead of a phone number. Look for a 'Join Meeting' button that allows for... ⇲
 
UI issue

missing annotation features

Fix: Check if the annotation feature is available in your current version of the app. Go to the settings or help section to see if there are any... ⇲

record button disappears

Fix: Ensure that you have the necessary permissions to record. Go to the app settings and check if recording permissions are enabled. OR Try r... ⇲
 
Video issue

video and audio lag

Fix: Ensure that your device is not running too many applications in the background. Close any unnecessary apps to free up resources. You can do... ⇲

video quality issues on iPad

Fix: Check your internet connection. A weak connection can affect video quality. Ensure you are connected to a strong Wi-Fi network or switch to... ⇲
 
Syncing issue

VooV Meeting does not sync with iOS calendar

Fix: Check the app permissions in your iPhone settings. Go to Settings > Privacy > Calendars and ensure that VooV Meeting has permission to acces... ⇲
 
Permissions issue

requires multiple consents to open

Fix: Review the permissions requested by the app and ensure you are comfortable with them. If you find them excessive, consider adjusting your pr... ⇲
 
Messages issue

unable to send messages in group calls

Fix: Check if the chat feature is enabled in the meeting settings. If you are the host, ensure that chat is allowed for participants. OR Try e... ⇲
 
Customization issue

no custom virtual backgrounds

Fix: Check if there are any updates available for the app that may include new features like custom backgrounds. Update the app through the App S... ⇲
 
Updates issue

forced updates before meetings

Fix: Check your app settings to see if there is an option to disable automatic updates. This may allow you to control when updates are installed.... ⇲
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 what users are saying
Bad experience
78.8%

Good experience
18.2%

Neutral
3.0%

~ from our NLP analysis of 638 combined software ratings.

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 Private Data VooV Meeting collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. VooV Meeting Pro for 1 month: $14.99 VooV Meeting Pro for 1 month
  2. VooV Meeting Pro for 12 months: $149.00 VooV Meeting Pro for 12 months