fix problems on My PetSafe [iphone]

​

—— Run into issues on My PetSafe? Get help pending when official support gets back to you!

My PetSafe®
Info:
company: Radio Systems Corporation
: https://support.petsafe.net/s/
: www.petsafe.net
Chat with our AI-based My PetSafe Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Notifications not received

Fix: 1. Check notification settings: Go to your iPhone's Settings > Notifications > My PetSafe and ensure that notifications are enabled. 2. Chec... ⇲

Low food notifications too early

Fix: 1. Adjust food settings: Open the app and check the food settings to ensure the correct amount of food is set for notifications. 2. Update t... ⇲

No option for email or text notifications

Fix: 1. Check app settings: Open the My PetSafe app and navigate to settings to see if there are any options for notifications. 2. Use push notif... ⇲
 
Settings issue

Schedule changes revert unexpectedly

Fix: 1. Save changes properly: After making changes to the feeding schedule, ensure you tap 'Save' or 'Confirm' before exiting the settings. 2. C... ⇲
 
Glitches issue

My PetSafe glitches and errors

Fix: 1. Restart the app: Close the My PetSafe app completely and reopen it to see if the glitches persist. 2. Update the app: Check for updates i... ⇲
 
Network issue

Inability to connect to server

Fix: 1. Check internet connection: Ensure your device is connected to the internet. Try browsing a website to confirm. 2. Restart the app: Close... ⇲

My PetSafe does not retain WiFi settings after power loss

Fix: 1. Check for firmware updates: Ensure that your feeder's firmware is up to date, as updates may fix connectivity issues. 2. Re-enter WiFi se... ⇲
 
Battery issue

Battery percentage not displayed

Fix: 1. Check app settings: Open the My PetSafe app and look for battery settings to see if there is an option to display battery percentage. 2.... ⇲
 
Audio issue

No auditory signal for feeding completion

Fix: 1. Check app settings: Open the My PetSafe app and look for sound settings to ensure that auditory notifications are enabled. 2. Restart the... ⇲
 
Compatibility issue

Old app was better

Fix: 1. Familiarize with new features: Take time to explore the new app features and settings that may enhance usability. 2. Provide feedback: Wh... ⇲

No Apple Watch support

Fix: 1. Use iPhone for notifications: Until Apple Watch support is added, rely on your iPhone for notifications and app management. 2. Check for... ⇲

Inability to add new devices

Fix: 1. Check compatibility: Ensure that the new device is compatible with the My PetSafe app. 2. Restart the app: Close and reopen the app to re... ⇲
 
Updates issue

Difficulties updating feeding schedule

Fix: 1. Ensure proper saving: After making changes to the feeding schedule, make sure to tap 'Save' or 'Confirm' before exiting. 2. Restart the a... ⇲
 
Bugs issue

Inconsistent feeding times

Fix: 1. Review feeding schedule: Open the app and check the feeding schedule for any overlapping or conflicting times. Adjust as necessary. 2. Re... ⇲
 
Customization issue

Lack of lock feature on buttons

Fix: 1. Use a physical lock: If possible, place the feeder in a location where pets cannot access the buttons. 2. Monitor feedings: Keep an eye o... ⇲

No option to skip a meal easily

Fix: 1. Manually adjust schedule: Open the app and temporarily adjust the feeding schedule to skip a meal. 2. Use a manual feeder: If available,... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online resources: Check the app's FAQ section or online forums for solutions to common issues. 2. Engage with user communities: J... ⇲
 
Crashes issue

My PetSafe crashes during setup

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes. 2. Update the app: Ensure you have the latest version of the My PetS... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
61.7%

Bad experience
33.3%

Neutral
5.0%

~ from our NLP analysis of 538 combined software ratings.

 Switch to these Alternatives:
Whisker
Petlibro
Halo Collar
Sure Petcare
Catit®
SpotOn GPS Fence
WOPET
Pawscout Pet Community
ByteTag
Petcube - Pet Cam & Online Vet

 Private Data My PetSafe collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics