fix problems on SmugMug [iphone]

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—— Run into issues on SmugMug? Get help pending when official support gets back to you!

SmugMug - Store & Share Photos
Info:
company: SmugMug
: https://help.smugmug.com/smugmugs-ios-app-HJpQexDyVSz
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Uploads issue

Uploader lacks retry for failed uploads

Fix: 1. If an upload fails, note the error message and try to re-upload the file manually. 2. To avoid future issues, ensure you have a stable i... ⇲

SmugMug requires constant open state for uploads

Fix: 1. To ensure uploads continue, keep the app open while uploading. Avoid switching to other apps during this time. 2. If you need to use oth... ⇲
 
Freezing issue

SmugMug freezes during uploads

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. 2. Restart... ⇲
 
Loading issue

Galleries won't load

Fix: 1. Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if that helps. 2. Clear the... ⇲
 
UI issue

Orientation issues on devices

Fix: 1. Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure the ori... ⇲

Controls moved without reason

Fix: 1. Familiarize yourself with the new layout by exploring the app. Sometimes, updates change the interface, and it may take time to adjust.... ⇲
 
Video issue

Videos cannot be played in the app

Fix: 1. Ensure that the video format is supported by the SmugMug app. Common formats like MP4 are usually supported. 2. Check your internet conn... ⇲
 
Screen issue

Black screen on app launch

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the SmugMug app off the screen. Then, reopen the app. 2. Res... ⇲
 
Customization issue

No option to set folder & gallery cover images in app

Fix: 1. Currently, the app may not support setting cover images directly. As a workaround, you can set cover images through the SmugMug website o... ⇲
 
Compatibility issue

Safari browser does not display photos correctly

Fix: 1. Clear the cache and cookies in Safari by going to 'Settings' > 'Safari' > 'Clear History and Website Data'. This can resolve display issu... ⇲
 
Downloads issue

Download controls confusing for clients

Fix: 1. Provide clients with a brief guide on how to use the download controls. You can create a simple document or video tutorial explaining the... ⇲
 
Backup issue

Automatic backup uploads have stopped working

Fix: 1. Check the app settings to ensure that 'Auto Backup' is still enabled. If it is, try toggling it off and back on. 2. Ensure that you have... ⇲
 
Updates issue

SmugMug updates cause loss of saved data

Fix: 1. Before updating the app, back up your data by exporting important photos or galleries to your device or another cloud service. 2. After... ⇲
 
Settings issue

Limited sharing and security settings in app

Fix: 1. Review the sharing settings within the app to ensure you are using all available options. Go to 'Settings' > 'Sharing' to see what is ava... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.7%

Neutral
1.6%

~ from our NLP analysis of 45,495 combined software ratings.

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 Private Data SmugMug collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. Power Monthly: $15.00 Power Monthly
  2. Basic Monthly: $10.00 Basic Monthly
  3. Portfolio Monthly: $31.00 Portfolio Monthly
  4. Pro Monthly: $44.99 Pro Monthly
  5. Basic Annual: $82.00 Basic Annual
  6. Power Annual: $119.99 Power Annual
  7. Portfolio Annual: $244.99 Portfolio Annual
  8. Pro Annual: $384.99 Pro Annual