fix problems on DanceBUG [iphone]

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—— Run into issues on DanceBUG? Get help pending when official support gets back to you!

DanceBUG
Info:
company: DRC Video Productions
: https://www.dancebug.com/support
: DanceBUG.com
Chat with our AI-based DanceBUG Support
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Bugs issue

live schedule is inaccurate

Fix: 1. Refresh the schedule: Pull down on the schedule screen to refresh the data. This can help update any changes that may not have been refle... ⇲

cannot save competition details

Fix: 1. Check permissions: Go to your iPhone settings, find the DanceBUG app, and ensure it has permission to access storage. This may be necessa... ⇲
 
Crashes issue

DanceBUG frequently crashes

Fix: 1. Clear app cache: Go to your iPhone settings, find the DanceBUG app, and clear its cache if the option is available. This can help improve... ⇲
 
Glitches issue

glitches during livestream

Fix: 1. Check device storage: Ensure your device has enough storage space available. Go to Settings > General > iPhone Storage to check. If stora... ⇲
 
Audio issue

audio issues during livestream

Fix: 1. Check audio settings: Ensure that the app's audio settings are correctly configured. Look for any mute options or volume controls within... ⇲
 
Login issue

difficult login process

Fix: 1. Reset password: If you're having trouble logging in, try resetting your password through the app or website. Follow the prompts to create... ⇲
 
Video issue

poor photo and video quality

Fix: 1. Adjust camera settings: Check if there are settings within the app to adjust the quality of photos and videos. Set them to the highest av... ⇲
 
Support issue

customer support is unresponsive

Fix: 1. Use alternative contact methods: If email support is unresponsive, try reaching out via social media channels or any available chat suppo... ⇲
 
Freezing issue

DanceBUG freezes during use

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs that cause freezing. OR 2. Free up devic... ⇲
 
UI issue

mobile site is difficult to navigate

Fix: 1. Use the app instead: If the mobile site is challenging to navigate, consider using the DanceBUG app for a more streamlined experience.... ⇲
 
Notifications issue

notifications for events are inaccurate

Fix: 1. Check notification settings: Go to your iPhone settings, find the DanceBUG app, and ensure notifications are enabled and set correctly.... ⇲
 
Account issue

limited access to competition information

Fix: 1. Explore all app features: Make sure to explore all sections of the app, as some information may be located in different tabs or menus.... ⇲
 
Payments issue

requires separate purchase for some competitions

Fix: 1. Review competition details: Before purchasing, carefully read the competition details to understand what is included and what requires ad... ⇲
 
Network issue

DanceBUG loses connection frequently

Fix: 1. Switch to a different network: If possible, switch from Wi-Fi to cellular data or vice versa to see if the connection improves. OR 2.... ⇲
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 what users are saying
Bad experience
64.3%

Good experience
31.0%

Neutral
4.6%

~ from our NLP analysis of 345 combined software ratings.

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 Private Data DanceBUG collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics