fix problems on Smart Lights, Wi-Fi [iphone]

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—— Run into issues on Smart Lights, Wi-Fi? Get help pending when official support gets back to you!

Smart Lights, Wi-Fi
Info:
company: Legrand, Inc.
: https://www.legrand.us/support/passandseymour.aspx
: www.legrand.us
Chat with our AI-based Smart Lights, Wi-Fi Support
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Bugs issue

Inconsistent scene functionality

Fix: 1. Check Scene Settings: Open the app and navigate to the scene settings. Ensure that all devices included in the scene are properly configu... ⇲

Errors in app and switches

Fix: 1. Restart the App: Close the app completely and reopen it to see if the errors persist. 2. Check for Updates: Ensure that both the app and... ⇲

Unreliable performance of switches

Fix: 1. Check Power Supply: Ensure that the switches are properly connected to a power source and that there are no issues with the electrical su... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that might address your issue. 2. Community Forums: Look for user forums or... ⇲
 
Notifications issue

No push notifications for scenes

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Smart Lights and ensure that notifications are enabled. 2. App Permissions... ⇲
 
Installation issue

Complicated setup process

Fix: 1. Follow Step-by-Step Guide: Refer to the user manual or online setup guide provided by the manufacturer. Follow each step carefully. 2. U... ⇲
 
UI issue

Smart Lights, Wi-Fi lacks intuitive design

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout and features. 2. Use Help Section: Check if the... ⇲

Inability to manage multiple devices easily

Fix: 1. Create Groups: Use the app to create groups for your devices, allowing you to control multiple devices at once. 2. Use Scenes: Set up sc... ⇲
 
Network issue

Frequent disconnections after power outages

Fix: 1. Check Device Settings: Ensure that your smart lights are set to reconnect automatically to WiFi after a power outage. 2. Restart Devices... ⇲
 
Updates issue

Firmware update issues

Fix: 1. Check for Updates: Open the app and navigate to the settings to check for any available firmware updates for your devices. 2. Ensure Sta... ⇲
 
Compatibility issue

Limited functionality with Google Assistant

Fix: 1. Check Compatibility: Ensure that your smart lights are compatible with Google Assistant. Refer to the product documentation for compatibi... ⇲
 
Customization issue

Confusing scene creation process

Fix: 1. Follow a Guide: Refer to the app's help section or online resources for a step-by-step guide on creating scenes. 2. Start Simple: Begin... ⇲
 
Login issue

Smart Lights, Wi-Fi does not retain login credentials

Fix: 1. Check App Settings: Look for an option in the app settings that allows you to stay logged in or remember your credentials. 2. Update the... ⇲
 
Syncing issue

Switch status not accurately reflected in app

Fix: 1. Refresh the App: Close and reopen the app to refresh the status of the switches. 2. Check Device Connectivity: Ensure that all switches... ⇲
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 what users are saying
Good experience
56.9%

Bad experience
40.3%

Neutral
2.8%

~ from our NLP analysis of 211 combined software ratings.

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Modern Forms

 Private Data Smart Lights, Wi-Fi collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics