fix problems on Rakuten [iphone]

—— Run into issues on Rakuten? Get help pending when official support gets back to you!

Rakuten: Cash Back & Deals

Info:

company: Rakuten Ebates

: https://www.rakuten.com/help

: www.rakuten.com

Chat with our AI-based Rakuten Support

🛠️ Common App Problems on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Cash back rewards often disappear

Fix: Check your account activity regularly to ensure that all transactions are recorded. If you notice an... »»

Account inactivation without clear reasons

Fix: Review the terms of service to understand the conditions under which accounts may be deactivated. Ma... »»

Support issue

Customer service is unresponsive

Fix: Try reaching out to customer service through multiple channels, such as email, social media, or in-a...

Payments issue

Confusing referral bonus system

Fix: Take the time to read the referral program's terms and conditions thoroughly. This will help clarify...

Missing cash back submissions

Fix: Always save your receipts and take screenshots of your transactions. If cash back is missing, you ca...

Lack of transparency in cash back promotions

Fix: Regularly check the app and the website for updates on cash back promotions. Sometimes, promotions a...

Time-consuming process to report missing cash back

Fix: Familiarize yourself with the reporting process in the app. Take notes on the steps required to repo...

Inconsistent cash back percentages

Fix: Always check the cash back percentage before making a purchase. The app should display the current r...

Issues with in-store cash back tracking

Fix: Always ensure that you are following the correct process for in-store cash back, such as linking you...

Freezing issue

App performance issues and freezing

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Rakuten, and...

Updates issue

Difficulty in navigating app updates

Fix: Before updating the app, read the update notes in the App Store to understand what changes have been...

Account issue

Multiple accounts leading to confusion

Fix: Consolidate your accounts by choosing one primary account to use. If you have multiple accounts, con...

Compatibility issue

Limited retailer participation

Fix: Explore the app regularly to discover new retailers that may have been added. The list of participat...

Have a specific unlisted Problem? resolve your issue below:

what users are saying

Good experience

96.3%

Bad experience

2.4%

Neutral

1.3%

~ from our NLP analysis of 360,027 combined software ratings.

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Private Data Rakuten collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics