fix problems on Stardust [iphone]

—— Run into issues on Stardust? Get help pending when official support gets back to you!

Stardust: Period & Pregnancy

Info:

company: Stardust App LLC (New York)

: https://stardust.app/

: stardust.app

Chat with our AI-based Stardust Support

🛠️ Common Stardust Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Hormone graph inaccuracies

Fix: Check the settings of the hormone graph feature to ensure that you have inputted your hormone levels correctly. If the app allows, try recal... ⇲

Incorrect cycle countdown

Fix: Verify that your cycle length is set correctly in the app settings. Go to the cycle settings and ensure that the average cycle length reflec... ⇲

Glitches issue

Glitches and bugs

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Stardust, and check if an update is available. Updati... ⇲

Bugs issue

Add friends feature not working

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent features like adding friends from functioning properly.... ⇲

Inability to log older periods

Fix: Check if the app allows you to adjust the date of your last period. If so, manually enter the dates of your previous cycles to ensure they a... ⇲

Irregular period tracking

Fix: Ensure that you are consistently logging your periods and any related symptoms. Regular input can help the app better predict your cycle pat... ⇲

Customization issue

Limited positive symptom options

Fix: Consider using the 'Notes' feature (if available) to manually log any positive symptoms that are not listed. This allows you to track your e... ⇲

Lack of personalized insights

Fix: Utilize the app's logging features to input as much data as possible about your cycles, symptoms, and lifestyle. The more data you provide,... ⇲

Payments issue

No refund policy

Fix: Review the app's terms of service to understand the refund policy. If you are unsatisfied, consider documenting your reasons and reaching ou... ⇲

Privacy issue

Data privacy concerns

Fix: Review the app's privacy policy to understand how your data is used and stored. Adjust your privacy settings within the app to limit data sh... ⇲

Notifications issue

Inconsistent notifications

Fix: Check your notification settings both within the app and on your device. Ensure that notifications are enabled for Stardust in your iPhone s... ⇲

Overly casual notifications

Fix: Adjust the notification settings within the app to select more formal or informative notification types, if available. OR If the app does... ⇲

Crashes issue

Stardust crashes

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. An outdated OS can... ⇲

Account issue

Account access issues

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Syncing issue

Missing historical data

Fix: Check if there is an option to restore or recover historical data within the app settings. Some apps have a backup feature that can help ret... ⇲

Loss of inputted data

Fix: Regularly back up your data if the app has a backup feature. This can help prevent data loss in the future. OR If data loss occurs, try c... ⇲

UI issue

Cluttered calendar view

Fix: Explore the app settings to see if there are options to customize the calendar view, such as filtering out certain types of entries or chang... ⇲

Frequent logouts

Fix: Check your internet connection and ensure it is stable. Frequent disconnections can cause the app to log you out. OR If the issue persist... ⇲

Security issue

Encryption key issues

Fix: Check the app settings for any options related to encryption or security. Ensure that you have set up any required security features correct... ⇲

Compatibility issue

Inconsistent feature availability

Fix: Check for any updates to the app that may introduce new features or fix inconsistencies. Go to the App Store and see if an update is availab... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.7%

Bad experience

4.8%

Neutral

2.5%

~ from our NLP analysis of 52,041 combined software ratings.

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Private Data Stardust collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Purchases
- Identifiers
- Usage Data

Cost of Subscriptions

All Access: $2.99 Unlock all content
All Access: $3.99 Unlock all content
Annual Plan with 7-days trial: $39.99 Annual Plan with 7 days trial
Annual Plan with 7-days trial: $29.99 Annual Plan
All Access: $4.99 Unlock all content
Annual plan with 7-days trial: $24.99 7 Days trial
Monthly Plan : $6.99 Monthly Plan
All Access: $24.99 Unlock all content
Stardust All Access: $39.99 New Year Campaign
Annual Plan with 3-days trial: $29.99 Annual Plan