fix problems on Hvv Switch [iphone]

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—— Run into issues on Hvv Switch? Get help pending when official support gets back to you!

hvv switch – Mobility Hamburg
Info:
company: Hamburger Hochbahn AG
: https://www.hvv-switch.de/en/app/contact/noheader/
: www.hvv-switch.de
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Loading issue
Long setup time causes missed buses

Fix: To expedite the setup process, gather all necessary information (like payment details and personal info) before starting the app. Follow a s... ⇲
 
Login issue
Frequent login errors

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Payments issue
Limited payment options

Fix: Check the app's payment settings to see if you can add alternative payment methods, such as PayPal or a different credit card. If these opti... ⇲
High transaction fees for small purchases

Fix: To minimize transaction fees, consider purchasing multiple tickets at once instead of single tickets. This way, you can spread the transacti... ⇲
Cash advance fees for credit card payments

Fix: To avoid cash advance fees, use a debit card or a credit card that does not charge cash advance fees for transactions. Check with your bank... ⇲
Incorrect credit card number length requirement

Fix: Double-check the credit card number you are entering to ensure it is accurate. If the app is still rejecting it, try using a different card... ⇲
Payment methods often fail

Fix: Check your internet connection to ensure it is stable during the payment process. A weak connection can lead to payment failures. If possibl... ⇲
Inability to proceed with ticket purchase

Fix: Ensure that all required fields are filled out correctly before attempting to purchase a ticket. Double-check your payment information and a... ⇲
 
Compatibility issue
No support for certain countries

Fix: If you are traveling to a country not supported by the app, consider downloading a local transportation app that is available in that countr... ⇲
Limited country availability

Fix: If you are in a country where the app is not available, consider using a VPN to access the app. However, be aware of the legal implications... ⇲
 
UI issue
Lacks ticket type indication for routes

Fix: To determine the type of ticket you need, refer to the HVV website or customer service for guidance on ticket types for specific routes. You... ⇲
No home button

Fix: To navigate back to the main screen, use the back button located in the top left corner of the app. Familiarize yourself with the app's navi... ⇲
Navigation screen resets unexpectedly

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that cause unexpected behavior. Check for updates in the Ap... ⇲
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 what users are saying
Good experience
85.1%

Bad experience
12.8%

Neutral
2.0%

~ from our NLP analysis of 639 combined software ratings.

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 Private Data hvv switch collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Usage Data
    • Diagnostics