fix problems on DayBand [iphone]

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—— Run into issues on DayBand? Get help pending when official support gets back to you!

DayBand
Info:
company: Shenzhen Ultra Easy Technology Co., Ltd.
: http://www.ute-tech.com.cn
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Bugs issue

Sleep tracker does not work

Fix: Ensure that the device is worn correctly and snugly on your wrist, as improper placement can affect sensor readings. Make sure the device is... ⇲

Inaccurate blood pressure readings

Fix: Ensure the device is positioned correctly on your wrist, about one finger width below the wrist bone, and that the strap is snug but not too... ⇲

Inaccurate sleep tracking

Fix: Make sure the device is worn correctly and that the sleep tracking feature is enabled in the app settings. Avoid wearing the device too loos... ⇲

Weather display is incorrect

Fix: Ensure that the app has permission to access your location. Go to your iPhone settings, find the app, and enable location services. OR Ma... ⇲

DayBand does not track distance in sport mode

Fix: Ensure that GPS is enabled on your phone and that the app has permission to access location services. This is crucial for accurate distance... ⇲

Inconsistent step count

Fix: Ensure the device is worn correctly and that the step tracking feature is enabled. Avoid wearing the device too loosely as it may affect sen... ⇲

Sleep app records nothing

Fix: Ensure that the sleep tracking feature is enabled in the app settings and that the device is worn correctly during sleep. Avoid wearing the... ⇲

Translation errors in app

Fix: Switch to a different language in the app settings if possible, and then switch back to your preferred language to reset any translation err... ⇲
 
Crashes issue

DayBand crashes when accessing support

Fix: Clear the app cache by going to your iPhone settings, selecting the app, and choosing the option to clear cache. This can resolve issues cau... ⇲

Device crashes randomly

Fix: Ensure the device firmware is up to date, as updates often include stability improvements. Restart the device regularly to clear any tempora... ⇲
 
Syncing issue

DayBand does not retain data after reset

Fix: Before resetting, ensure that data is backed up to a cloud service or exported if the app provides such an option. After resetting, restore... ⇲
 
Slow issue

Time lags behind

Fix: Ensure that the device is synced with your phone. Open the app and manually sync the device to update the time settings. OR Check the tim... ⇲
 
Customization issue

DayBand missing features

Fix: Explore the app settings thoroughly to ensure that all available features are enabled. Some features might be hidden under advanced settings... ⇲

Limited screen face options

Fix: Check the app for any available updates that might include new screen face options. Sometimes, additional options are added in updates. OR... ⇲

Inability to change watch face back

Fix: Explore the app settings to find the option to change the watch face. This feature is often found under display or customization settings.... ⇲

No option to display seconds on watch

Fix: Check the app settings for any hidden options to display seconds. This feature might be under advanced settings or display options. OR If... ⇲
 
Charging issue

Charging process is difficult

Fix: Ensure that the charging cable and port are clean and free of debris. Use a soft brush or compressed air to clean them if necessary. OR T... ⇲
 
Battery issue

Battery life is poor

Fix: Reduce the screen brightness and turn off any unnecessary notifications or features that may drain the battery quickly. OR Ensure that th... ⇲

Device does not hold charge as claimed

Fix: Ensure that the device is fully charged before use and avoid using it in extreme temperatures, which can affect battery performance. OR R... ⇲
 
Settings issue

Inability to change temperature measurement

Fix: Check the app settings for an option to change the temperature unit. This setting is often found under general or display settings. OR If... ⇲

No way to manually choose location

Fix: Check the app settings for any hidden options to manually set the location. This feature might be under advanced settings or location servic... ⇲
 
Audio issue

Alarm only vibrates

Fix: Check the alarm settings in the app to see if there is an option to enable sound in addition to vibration. Some devices may only support vib... ⇲
 
Notifications issue

No warning for low battery

Fix: Regularly check the battery level manually in the app to avoid unexpected shutdowns. Set a reminder to check the battery at specific interva... ⇲
 
Updates issue

Firmware updates remove features

Fix: Before updating, review the update notes to understand what changes will be made. If possible, delay updates until you are sure they will no... ⇲
 
Support issue

Difficult to access customer support

Fix: Explore the app thoroughly to find any hidden support options, such as FAQs or help sections. These can often provide solutions to common is... ⇲

Language issues in app support

Fix: Check the app settings to ensure the correct language is selected. If the app supports multiple languages, switch to a different language an... ⇲

Sleep app does not explain functionality

Fix: Explore the app thoroughly for any help sections or tutorials that explain the sleep tracking features. These are often found in the setting... ⇲
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 what users are saying
Bad experience
51.7%

Good experience
28.8%

Neutral
19.5%

~ from our NLP analysis of 1,257 combined software ratings.

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 Private Data DayBand collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics