fix problems on OnTime [iphone]

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—— Run into issues on OnTime ? Get help pending when official support gets back to you!

onTime : NJT, Light Rail, Bus
Info:
company: Mobileware Inc.
: http://www.mobilewareinc.com
: www.mobilewareinc.com
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Bugs issue

onTime sometimes fails to show scheduled train times

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the onTime app, and check if there is an update avail... ⇲

Real-time tracking is quirky

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure that onTime is set to 'Whi... ⇲

Inaccurate train information

Fix: Cross-check train information with the official NJ Transit website or another reliable transit app. This can help confirm whether the issue... ⇲

onTime fails to show delays

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications and check that onTime is allowed to send notifications, wh... ⇲
 
Ads issue

Ads redirect to scammy websites

Fix: Consider using an ad-blocker app on your iPhone. This can help prevent unwanted ads from appearing and redirecting you to unsafe websites. S... ⇲
 
Crashes issue

onTime stopped working suddenly

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to see all open... ⇲
 
Updates issue

New update caused ugly graphics

Fix: Check if there is a subsequent update available that may fix the graphic issues. Go to the App Store and see if an update has been released... ⇲

No trips found after updates

Fix: Check if you have selected the correct departure and arrival locations. Sometimes, the app may reset these settings after an update. Go to t... ⇲
 
Privacy issue

Mandatory features invade privacy

Fix: Review the app permissions in your iPhone settings. Go to Settings > Privacy and check what permissions the onTime app has. You can disable... ⇲
 
Customization issue

Can't delete or set default favorite pairs

Fix: Look for an option in the app settings to manage favorites. There may be a section where you can edit or delete favorite pairs. If not, try... ⇲
 
Compatibility issue

Old app version not pulling up schedules

Fix: Update the app to the latest version. Go to the App Store, search for onTime, and check for updates. Running an outdated version can lead to... ⇲
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 what users are saying
Good experience
68.0%

Bad experience
27.3%

Neutral
4.6%

~ from our NLP analysis of 194 combined software ratings.

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 Private Data onTime collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
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