fix problems on NY Waterway [iphone]

—— Run into issues on NY Waterway? Get help pending when official support gets back to you!

NY Waterway

Info:

company: Bytemark, Inc.

: http://www.bytemark.co/support

: www.nywaterway.com

Chat with our AI-based NY Waterway Support

🛠️ Common NY Waterway Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NY Waterway frequently logs users out

Fix: Check your device settings to ensure that the app has permission to stay logged in. Go to Settings > NY Waterway and make sure Background Ap... ⇲

Inconsistent ticket activation

Fix: Ensure that you have a stable internet connection when activating tickets. If you experience issues, try switching between Wi-Fi and cellula... ⇲

UI issue

Poor user interface design

Fix: Provide feedback directly within the app if possible, but in the meantime, familiarize yourself with the layout. Take time to explore each s... ⇲

Difficult ticket selection process

Fix: Try using the search function within the app to quickly find your desired ticket instead of scrolling through options. This can save time an... ⇲

Sign In with Apple does not work properly

Fix: Check your Apple ID settings to ensure that you have enabled Sign In with Apple for the NY Waterway app. Go to Settings > [Your Name] > Pass... ⇲

Bugs issue

Bus Locator is inaccurate

Fix: Ensure that location services are enabled for the NY Waterway app. Go to Settings > Privacy & Security > Location Services and make sure it... ⇲

Tickets not grouped by route

Fix: Check if there is a filter option within the ticket selection screen that allows you to group tickets by route. This can help streamline you... ⇲

No real-time departure information

Fix: Check if there are any settings within the app that need to be enabled for real-time updates. Ensure notifications are turned on for the app... ⇲

Lack of air conditioning on ferries

Fix: While this is a service issue, you can check the ferry schedule and plan your trips during cooler times of the day to avoid discomfort. OR... ⇲

Crashes issue

NY Waterway crashes when accessing schedules

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for NY Waterway, and check for updates. OR If the app co... ⇲

Payments issue

No support for modern features like Apple Pay

Fix: Check for any app updates that may include new payment options. Go to the App Store and see if an update is available. OR As a workaround... ⇲

Cannot add credit card information

Fix: Ensure that you are entering the correct card details and that your card is not expired. Double-check the card number, expiration date, and... ⇲

Network issue

NY Waterway does not function well with poor cellular connection

Fix: Try switching to a Wi-Fi connection if available, as this can provide a more stable experience when using the app. OR Download schedules... ⇲

Loading issue

Error loading cloud tickets

Fix: Check your internet connection to ensure it is stable. If you are on a poor connection, try switching to a better one. OR Log out of the... ⇲

Support issue

Rude customer service at night

Fix: If you encounter rude service, try to remain calm and polite. Document the interaction and consider providing feedback through the app or we... ⇲

Customization issue

No option for favorite routes or quick purchases

Fix: Check if there is a 'Favorites' or 'Recent Purchases' section in the app. If not, consider keeping a note of your frequently used routes for... ⇲