fix problems on Imprivata ID [iphone]

—— Run into issues on Imprivata ID? Get help pending when official support gets back to you!

Imprivata ID

Info:

company: Imprivata, Inc.

: http://www.imprivata.com/imprivata-confirm-id

: www.imprivata.com

Chat with our AI-based Imprivata ID Support

🛠️ Common Imprivata ID Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Apple Watch functionality broken after iOS 13 update

Fix: 1. Ensure that both your iPhone and Apple Watch are updated to the latest version of their respective operating systems. Go to Settings > Ge... ⇲

Notifications do not allow approval on lock screen

Fix: 1. Check your notification settings. Go to Settings > Notifications > Imprivata ID and ensure that 'Allow Notifications' is enabled. Also, c... ⇲

Security issue

Requires phone to be unlocked for approval

Fix: 1. Check if there are any settings within the Imprivata ID app that allow for approval without unlocking the phone. Look for options related... ⇲

Requires Epic password re-entry for each prescription

Fix: 1. Check if there is an option in the app settings to remember your Epic password or to stay logged in. 2. Ensure that your app is updated,... ⇲

Network issue

Low power Bluetooth dongle rarely works

Fix: 1. Ensure that the Bluetooth dongle is charged and properly connected. If it has a power indicator, check if it is on. 2. Try resetting the... ⇲

Notifications issue

Push notifications not received consistently

Fix: 1. Check your internet connection. Ensure that your iPhone is connected to Wi-Fi or has a strong cellular signal. 2. Go to Settings > Notifi... ⇲

Updates issue

Imprivata ID stops working after phone updates

Fix: 1. After an update, check for updates for the Imprivata ID app in the App Store. Open the App Store, tap on your profile icon, and scroll do... ⇲

Imprivata ID fails to show on Apple Watch after updates

Fix: 1. Ensure that the Imprivata ID app is installed on your Apple Watch. Open the Watch app on your iPhone, scroll down to the Installed on App... ⇲

Imprivata ID auto-updates cause functionality loss

Fix: 1. Disable auto-updates for the Imprivata ID app. Go to Settings > App Store and toggle off 'App Updates'. This will allow you to manually u... ⇲

Compatibility issue

Inconsistent app performance across multiple hospitals

Fix: 1. Check for any specific network requirements or settings that may differ between hospitals. Ensure that you are connected to the correct W... ⇲

Account issue

Re-enrollment required frequently

Fix: 1. Check if there are any settings in the app that allow you to save your enrollment information. 2. Ensure that your device is not set to c... ⇲

UI issue

Complicated process to check pay stubs

Fix: 1. Familiarize yourself with the app's navigation. Look for a help or tutorial section within the app that may guide you through the process... ⇲

Audio issue

No sound for push notifications

Fix: 1. Check the sound settings for notifications. Go to Settings > Sounds & Haptics and ensure that the volume is turned up and that 'Ringer an... ⇲

Bugs issue

Imprivata ID does not function properly without closing other apps

Fix: 1. Close unnecessary apps running in the background. Double-click the Home button (or swipe up from the bottom on newer iPhones) and swipe u... ⇲

Privacy issue

Privacy concerns with app usage

Fix: 1. Review the app's privacy settings. Go to Settings > Privacy and check what permissions Imprivata ID has. Adjust permissions as necessary.... ⇲

Support issue

Long wait times for IT support

Fix: 1. Check if there are any self-help resources available, such as FAQs or user guides, that can help you troubleshoot common issues. 2. Docum... ⇲