fix problems on Max [iphone]

—— Run into issues on Max? Get help pending when official support gets back to you!

Max: Stream HBO, TV, & Movies

Info:

company: WarnerMedia Global Digital Services, LLC

: https://help.max.com/

: www.max.com

Chat with our AI-based Max Support

🛠️ Common Max Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Max freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Max app off t... ⇲

Commercial breaks cause long pauses

Fix: 1. Try clearing the app's cache by going to Settings > General > iPhone Storage > Max, and then selecting 'Offload App'. This will remove th... ⇲

Ads issue

Subtitles lag after ads

Fix: 1. Go to the app settings and toggle the subtitles off and then back on to reset them. 2. Ensure that your app is updated to the latest vers... ⇲

Pop-up ads obstruct viewing

Fix: 1. Check if there is a premium subscription option that removes ads. 2. Try closing the ads quickly by tapping the 'X' or 'Close' button if... ⇲

Max frequently logs out

Fix: 1. Check your internet connection to ensure it is stable. 2. Go to Settings > Max and check if there are any options related to staying logg... ⇲

Network issue

Difficulty connecting to provider

Fix: 1. Ensure that you are entering the correct login credentials for your provider. 2. Check if your provider is currently supported by the Max... ⇲

Bugs issue

Fast forward and rewind functions malfunction

Fix: 1. Ensure that your app is updated to the latest version. 2. Try closing the app and reopening it to reset the playback functions. OR 1.... ⇲

Crashes issue

Max crashes unexpectedly

Fix: 1. Update the app to the latest version from the App Store. 2. Restart your iPhone to clear any temporary glitches that may be causing the c... ⇲

Syncing issue

Inconsistent playback position

Fix: 1. Ensure that your app is updated to the latest version. 2. Try logging out and back into your account to reset your playback history. OR... ⇲

Max does not remember watched shows

Fix: 1. Ensure that you are logged into your account consistently. 2. Check the app settings to see if there is an option to save your watch hist... ⇲

UI issue

Poor organization of content

Fix: 1. Use the search function to find specific shows or movies instead of browsing through categories. 2. Check if there are any filters or sor... ⇲

Navigation is cumbersome

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. Use the search function to quickly find content instead of n... ⇲

Glitches issue

Glitches when casting from phone

Fix: 1. Ensure both your iPhone and the casting device (like Chromecast or smart TV) are connected to the same Wi-Fi network. 2. Restart both dev... ⇲

Audio issue

Audio issues with low or no sound

Fix: 1. Check the volume settings on both your iPhone and the app. Ensure that the app is not muted. 2. Disconnect any Bluetooth devices that may... ⇲

Missing audio description options

Fix: 1. Check the settings within the app to see if audio descriptions can be enabled. 2. Ensure that you are watching content that supports audi... ⇲

Downloads issue

Inability to access downloaded content offline

Fix: 1. Ensure that you have downloaded the content while connected to Wi-Fi. 2. Check the app settings to confirm that offline viewing is enable... ⇲

Payments issue

Subscription issues and payment errors

Fix: 1. Check your payment method in the App Store settings to ensure it is up to date. 2. Try logging out of your account and logging back in to... ⇲

Compatibility issue

Incompatibility with certain devices

Fix: 1. Check the app's compatibility list on the App Store to ensure your device is supported. 2. Update your device's operating system to the l... ⇲

Customization issue

Removal of personalized recommendations

Fix: 1. Check the app settings to see if there is an option to enable personalized recommendations. 2. Try watching more content to help the algo... ⇲

Loading issue

Excessive buffering and lagging

Fix: 1. Check your internet speed using a speed test app. If the speed is low, try resetting your router or switching to a different network. 2.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.5%

Neutral

1.5%

Bad experience

0.9%

~ from our NLP analysis of 3,367,225 combined software ratings.

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Private Data Max collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics

Cost of Subscriptions

Max Ad-Free Monthly: $16.99 Max Ad-Free Monthly
Max Ad-Free Monthly: $16.99 Max Ad-Free Monthly
Max With Ads Monthly: $9.99 Max With Ads Monthly
Max With Ads Monthly: $9.99 Max With Ads Monthly
Max Ultimate Ad-Free Monthly: $20.99 Max Ultimate Ad-Free Monthly
Max Ad-Free Yearly: $169.99 Max Ad-Free Yearly
Max Ad-Free Yearly: $169.99 Max Ad-Free Yearly
Max Ultimate Ad-Free Yearly: $209.99 Max Ultimate Ad-Free Yearly
Max With Ads Yearly: $99.99 Max With Ads Yearly
Max Ad-Free Monthly: $5.99 Max Ad-Free Monthly