fix problems on MapGenie [iphone]

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—— Run into issues on MapGenie? Get help pending when official support gets back to you!

MapGenie: Diablo 4 Map
Info:
company: Oisin O'Neill
: https://mapgenie.io/faqs
: mapgenie.io
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Bugs issue

MapGenie causes phone to overheat

Fix: 1. Avoid using the app while charging your phone, as this can increase heat. 2. Close other resource-intensive apps running in the backgroun... ⇲

Error messages when marking pins

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app to clear any temporary glitches. OR 3. If errors continue, try uninst... ⇲
 
Loading issue

Map does not load properly

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cache by uninstal... ⇲
 
Updates issue

Markers fail to update

Fix: 1. Ensure you have a stable internet connection. 2. Try refreshing the map by pulling down on the screen to reload. 3. Check if the app has... ⇲
 
Notifications issue

No push notifications for events

Fix: 1. Check your notification settings. Go to Settings > Notifications > MapGenie and ensure that Allow Notifications is enabled. 2. Within the... ⇲
 
Payments issue

Limited tracking without paid version

Fix: 1. Explore the free features available in the app to maximize your usage. 2. Consider setting reminders for events manually using your phone... ⇲
 
Installation issue

MapGenie does not appear in app list

Fix: 1. Check if the app is hidden. Swipe down on the home screen and type 'MapGenie' in the search bar to locate it. 2. Ensure that the app is i... ⇲
 
Slow issue

Laggy and unresponsive interface

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear temporary files and improve performance.... ⇲
 
UI issue

Blank white background on map

Fix: 1. Ensure you have a stable internet connection. 2. Try refreshing the map by pulling down on the screen. 3. Restart the app to see if the m... ⇲
 
Login issue

Login issues prevent tracking

Fix: 1. Double-check your login credentials for accuracy. 2. If you forgot your password, use the 'Forgot Password' feature to reset it. OR 3.... ⇲
 
Customization issue

No area-specific filtering available

Fix: 1. Use the search function within the app to find specific areas or markers. 2. Manually organize your markers by creating categories or not... ⇲
 
Network issue

Inconsistent performance on Wi-Fi

Fix: 1. Test your Wi-Fi connection by using other apps or websites to see if the issue is with the network. 2. Restart your router to refresh the... ⇲
 
Account issue

Requires account for full functionality

Fix: 1. Create an account if you haven't already to access all features. 2. If you prefer not to create an account, explore the free features ava... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
5.4%

Neutral
3.0%

~ from our NLP analysis of 1,459 combined software ratings.

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 Private Data MapGenie collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Diablo 4 Map PRO Upgrade: $5.99 Unlocks PRO features for MapGenie's D4 Map