fix problems on MotoGP [iphone]

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—— Run into issues on MotoGP? Get help pending when official support gets back to you!

MotoGP™
Info:
company: Dorna Sports S.L.
: https://www.motogp.com/en/contact
: www.motogp.com
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UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where key features are located. 2. Use the search functi... ⇲

Spoilers present on landing pages

Fix: 1. Check the app settings for any options related to spoilers or notifications. If available, turn off notifications for live events. 2. Avo... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the layout and features of the app. Sometimes, spending time exploring can help you adapt to the design. 2. Use... ⇲

No back button on some pages

Fix: 1. Use the home button or swipe up to return to the main menu if the back button is missing. 2. Explore the app to see if there are alternat... ⇲

Navigation leads to unwanted spoilers

Fix: 1. Use the search function to directly access the content you want, avoiding the landing page where spoilers may be present. 2. If available... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Make sure your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by goin... ⇲
 
Customization issue

No spoiler option removed

Fix: 1. Look for any settings within the app that may allow you to toggle spoiler notifications or content. 2. If no such option exists, consider... ⇲
 
Video issue

Inconsistent video playback

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, try switching to a different Wi-Fi network or using mob... ⇲

Inability to pause or rewind live streams

Fix: 1. Check if the app has a feature to pause or rewind live streams in the settings or during playback. 2. If this feature is not available, c... ⇲

Lack of picture-in-picture mode

Fix: 1. Check if your iPhone supports picture-in-picture mode (iOS 14 and later). If it does, ensure that the app is updated to the latest versio... ⇲
 
Login issue

Login issues

Fix: 1. Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Inability to access certain content without logging in

Fix: 1. Create an account if you haven't already, as this may be necessary to access all content. 2. Check if there are any guest access options... ⇲
 
Loading issue

Slow loading times

Fix: 1. Clear your iPhone's cache by going to Settings > Safari > Clear History and Website Data. This can help improve loading times. 2. Ensure... ⇲
 
Links issue

Dead links

Fix: 1. If you encounter a dead link, try refreshing the app or navigating back to the main menu and then back to the content. 2. Check for updat... ⇲
 
Updates issue

Missing features from previous versions

Fix: 1. Check the app's update notes in the App Store to see if the features have been removed or replaced with new ones. 2. Explore the app thor... ⇲

Frequent app updates causing confusion

Fix: 1. Turn on automatic updates in the App Store settings to ensure you always have the latest version without manually checking. Go to Setting... ⇲
 
Search issue

Inability to find previous races easily

Fix: 1. Use the search function to look for specific races by name or date. 2. Check if there is a dedicated section for past events in the app's... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Check the app for any FAQ or help sections that may provide answers to common issues. 2. Use social media platforms to seek assistance or... ⇲
 
Payments issue

High subscription cost for limited functionality

Fix: 1. Review the subscription options available in the app to see if there are different tiers that may offer better value. 2. Consider using t... ⇲
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 what users are saying
Good experience
73.3%

Bad experience
23.3%

Neutral
3.4%

~ from our NLP analysis of 2,393 combined software ratings.

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 Private Data MotoGP collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Pass: $33.99 Watch MotoGP Live & OnDemand
  2. Monthly Pass: $33.99 Watch MotoGP Live & OnDemand
  3. Yearly Pass: $174.99 Watch MotoGP Live & OnDemand
  4. 2022 VideoPass Season: $45.99 Watch MotoGP Live & OnDemand
  5. Yearly TimingPass: $19.99 Watch MotoGP Live & OnDemand
  6. Monthly Pass: $33.99 Watch MotoGP Live & OnDemand
  7. Yearly TimingPass: $19.99 Watch MotoGP Live & OnDemand
  8. 2022 TimingPass Season: $3.99 This package provides Audio, Timing&Tracking
  9. 2022 Season VideoPass : $64.99 Watch MotoGP Live & OnDemand
  10. VideoPass Season 2022: $159.99 Watch MotoGP Live & OnDemand